"Hotel is ideal, perfect for Bergen airport, rooms are well managed, clean. Currently there is industrial action affecting the hotels, food was really terrible, cold vegetables and luke warm tasteless lasagne, generally unedible for a ridiculous price. If staffing issue would be better to advise no food available than what they provided."
"Room was small but it was clean and the bed was comfortable. Comforter was very nice. No coffee in the room. One had to pay for coffee in the reception office. Mostly self service for everything."
"Breakfasts were awesome. Lots of choices. Sajeda was such an enjoyable employee. She checked us in, sold us a glass of wine, changed a light bulb, put out fresh coffee cups and took away the dirty. She was working hard--all while smiling. (during the strike)."
"A disappointing and frustrating stay. Our visit didn't get off to a good start when check in involved the only unfriendly and unhelpful person we met in our Norway trip. We felt like second class citizens and she couldn't wait to be rid of us. It didn't get better when we went over the road to an annex building, security was lax as the door took ages to close and there was no card needed to work the lift. The room was very dark and had a high window onto a grim back of building scene.We had to check our booking to see if we had booked an economy room by mistake. We hadn't and the room had no resemblance to the pictures in the booking. Added to this the electrics seemed strange and lights would randomly switch themselves on and off. The next morning the bathtub the shower was in was very slippery with no grab handle. I slipped in the shower and only just managed to stop myself falling through the glass screen. I went to reception and the much friendlier lady agreed to change our room. But it meant that we were without a room until 3.30 that afternoon. It was a cold and wet day and we had to wait and dry out in reception as we watched lots of people checking in and going to their rooms. I asked to speak to a manager but was told none were available and was given an email address as a method of complaint. I wrote to it while shivering in the lobby, no reply yet. When given a room it was a double not a twin. Back at reception they immediately found a new room, which was lovely. "
"For an expensive hotel close to the city center of Bergen, we were surprised by how outdated our room was. The carpet was worn and the room decor was very 1990s. The breakfast was very good and worth the money. We wouldn’t stay there again. "