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"Excellent reception and housekeeping staff but poor service by pool and at lounge. Room and property were beautiful. Mattress needed to be rotated, which they did, after we complained that the mattress was sagging. Breakfast was awesome but alcoholic drinks were overpriced. Air conditioner was not cool enough ."

"An exceptional property in every respect. The rooms are beautifully decorated, with high-quality amenities throughout. The gardens and pool areas are stunning, the views are spectacular, and the quality of the food across the variety of restaurants on the property is excellent. Overall, the vast majority of the staff were also outstanding — warm, attentive, professional and genuinely welcoming. There were only a very small number of exceptions, which did not detract from the overall...

"This was our 5th stay at the resort, a fantastic location and the breakfasts are still superb. However the resort is becoming a bit tired, we stayed in the same room as last year and the broken drawers from last year hadn’t been fixed (we reported this last year). The staff at the restaurant have also gone downhill, mainly down to a lack of sufficient training. One in particular was rude to us on a couple of occasions which was a shock. We have enjoyed this resort over the years but our last...

"We had a really lovely stay at White Shell. The place was very clean and well maintained, and the staff were friendly and welcoming throughout our stay. The restaurant was very nice and the breakfast was decent, with a good selection. We also really enjoyed the spa, which was a great way to relax. It’s a very quiet and peaceful place, but also family friendly, so it has a nice atmosphere for both couples and families. Overall, we had a great experience and would happily stay again."

"Excellent in all respects!"

"Really enjoyed our stay here, that we extended our stay an extra two days. We traveled as two adults with a baby and the hotel was very family friendly. They had a crib placed in our room and the restaurant had high chairs. There being a very shallow kiddy pool and pools toys were an added bonus. We loved the location, it was very central, but definitely need a car to get around."

"Villa parfaite pour notre famille de quatre! Nous avons adoré notre séjour"

"It’s a wonderful place with really kind and attentive staff . Feels like home and we just adore everything about the hotel. The lovely beach and restaurant is just a few hundred yards down the road."

"This hotel is incredible. We didn't mind at all that it wasn't renovated. It was part of the charm. It was very clean. The breakfast was good, the staff was so nice. The pool is outstanding. The staff kindly gave us a balcony room on the end on the first floor which was sooo lovely. However, the only thing that would make me rethink staying here are the beds. They are hard. I read this before staying and thought it was an exaggeration. However, it is not. Also, the AC was loud at higher...

"Nice hotel with convenient distance (walkable, about 10-15 minutes walk to the town) to Silves. Our favorite things here are the huge car park and swimming pool. WiFi only available in lobby area and breakfast is ok."

"A very cool place to stay in the staff is off the charts good. Very helpful and the breakfast is fantastic."

"Fantastic hotel. Staff, breakfast, room cleanliness and size, bar, entertainment, great location - all top notch. A surprise free room upgrade was a bonus! If visiting the area again, this hotel would be a repeat visit. Highly recommend!"

"Prachtige kamer met fantastisch uitzicht. Schoon en redelijk goed onderhouden. In badkamer wel veel schimmel op de kitranden en de boxspring van het bed zag er versleten uit aan voeteneind. Geen luxe bedjes bij zwembad wat ik wel bij zo’n hotel vind passen."