Thank you Susan for your 5 out of 5 review!We really appreciate it :)

Thank you for taking the time to leave us a score!

Thank you for taking the time to leave us a score!

Many thanks for leaving such a positive review of your stay. We hope you stay again in the future.

Many thanks for your scoring 5/5

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the upgrade to a club room and that you found the room service breakfast to be very good.However, we apologize for any inconvenience experienced by your travel companions regarding the room service slip not being picked up promptly. We understand the importance of a seamless experience, especially for early starts, and we're sorry for any inconvenience caused.Regarding the reopening event, we appreciate your understanding. Rest assured, we always strive to ensure that all our guests receive the attention and service they deserve, regardless of any special events taking place.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards, Mal Team.

Thank you for taking the time to score your recent stay with us. Your feedback is valuable to us and helps us ensure we continue to provide excellent service. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future

Thank you for your scoring 5/5

Hi Sarah,We are delighted you enjoyed your stay with us and found it a convenient location to the nearby attractions.Our renovations have now finished and it is good to know this did not have an affect on your stay.We do hope you return to see our new reception & restaurant areas :)Kind regards,

Firstly, I wanted to extend our gratitude for taking the time to leave a review following your recent stay with us. Your feedback is invaluable to us as it helps us understand where we can improve our services to better meet the expectations of our guests.We noticed that you rated your experience as 3 out of 5, and we want to apologize if your stay did not meet your expectations. We take your feedback seriously, and we're committed to addressing any concerns you may have.Regarding the issues you raised, if you could kindly provide us with your room number, we would be more than happy to investigate further and address any issues you encountered. Additionally, I'd like to clarify that some of our rooms are equipped with air conditioning, and we apologize if this was not communicated clearly during your stay.Regarding the confusion with the breakfast menu prices, our table menu advertises both a 21 cooked breakfast and an 18 continental breakfast. We apologize if this caused any confusion, and we appreciate you bringing it to our attention.Lastly, I want to assure you that our staff are committed to providing honest and transparent service to all our guests. Your satisfaction and comfort are our top priorities, and we apologize if you felt otherwise during your stay

Hi Martin,Thank you for taking the time to leave a review on your most recent stay.firstly, I want to extend our sincere apologies for any disappointment you experienced during your stay.We understand that you rated our hotel 3 out of 5, and we're truly sorry to hear that we did not meet your expectations. We want you to know that your feedback is incredibly valuable to us, and we take it very seriously.Regarding the renovations, we apologize if you were not aware of them prior to your stay. While all booking platforms did have an alert about the ongoing renovations, we understand that it's possible you may have missed it. During the renovation period, we did take measures to minimize any inconvenience to our guests by using different doors and stairwells to access the rooms.Additionally, I want to address the issue you raised about the bar music causing inconvenience. Please know that this is not the standard we aim to provide, and we apologize for any disturbance this may have caused during your stay.We appreciate your understanding and patience during this time of transition, and we want to assure you that we are committed to addressing these issues to ensure a more pleasant experience for our guests in the future.Once again, we apologize for any inconvenience caused, and we sincerely hope that you will consider giving us another opportunity to exceed your expectations in the futureKind Regards

Hi Linda,Many thanks for your feedback.We will ensure the nice comment is passed onto the team as we know how much it is appreciated.Kind Regards,

Hi Joseph,Thank you for scoring 5/5 :)

Hi Dawn,Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate your feedback and are delighted to hear that you had a nice stay with us.Our team works hard to provide all our guests with a memorable experience, and it's always rewarding to know that we've succeeded in doing so. Your kind words mean a lot to us, and they serve as motivation for us to continue delivering exceptional service.Kind Regards

Hi Michael,Thank you for scoring 5/5

Hi Yvonne,Thank you for taking the time to leave feedback.We want to extend our sincere apologies for the issues you experienced during your recent stay at our hotel. It's disheartening to hear that your room was tired and noisy, and we understand how this would have impacted your overall experience.Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to ensure a more comfortable and enjoyable stay for our guests in the future. Your comments will be shared with our management team for further review and action.On a brighter note, we truly appreciate your kind words regarding our staff. We're thrilled to hear that you found them to be super lovely and helpful. Providing excellent service is a top priority for us, and we're delighted that our team could make a positive impact on your stay.Once again, we apologize for any inconvenience caused, and we sincerely appreciate your feedback. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us directly

Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We value your opinion, and we take all guest feedback seriously.I want to express my sincere apologies if you found our hotel to be tired in appearance during your visit. We strive to maintain high standards of quality and comfort for all our guests, and it's disappointing to hear that we fell short of your expectations on this occasion.Please know that we are committed to addressing any areas of concern and making necessary improvements to enhance the overall experience for our guests. Your feedback is invaluable to us in this process, and I assure you that it will be shared with our management team for further review and action

Hi Hugh,Thank you for taking the time to leave feedback.I wanted to take a moment to express our sincere gratitude for your recent feedback about your experience at our hotel. We are delighted to hear that you had an enjoyable time during your stay with us and we look forward to welcoming you again in the future

Thank you for taking the time to score your recent stay with us. Your feedback is valuable to us and helps us ensure we continue to provide excellent service. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future

Dear Lee,Thank you for your feedback.

Dear David,Thank you for your feedback. I'm sorry to see your stay wasn't great, we hope to welcome you in the near future to restore your faith with the brand. We also would have liked you to bring this to one of our staffs attention while you were staying with us so this could have been dealt with for you.

Dear Colin,Thank you for your feedback.

Thank you for taking the time to leave your comments.We are pleased to hear your check in went swiftly and you loved our beautiful hotel as much as we do.We are sorry you experienced heat during your stay.Any room that doesn't have air con is provided with a fan in the room.We hope to welcome you back in the future

Thank you for taking the time to leave a review.We hope to welcome you back soon

Thank you for taking the time to leave your feedback.We are sorry to hear you didn't enjoy your stay.There are various notifications on the website and on Expedia that advise of our current refurbishment.All staff are dressed in clean presentable uniform, however I am sorry to hear you don't think this is the case. We also would have liked you to bring this to one of our staffs attention while you were staying with us so this could have been dealt with for you.

Dear Peter,Thank you for your feedback.

Dear Cary,Thank you for taking your time to leave a feedback.I'm sorry your stay wasn't as expected, we hope to welcome you again in the near future to restore your faith with the brand.

Dear Peter,Thank you for your feedback.

Dear Paul,Thank you for your feedback. Hope to see you soon!

Dear Guest,Thank you for taking your time to rate the stay.

We are thrilled by your feedback and to hear you enjoyed your stay with us! :)

Thank you for taking the time to leave your feedback

Thank you for taking the time to leave your feedback, we are glad to hear you enjoyed your stay with us! :)

Thank you for taking the time to leave your feedback.

Richard, thank you for taking the time to leave your feedback! We are thrilled to hear you enjoyed your stay here at Mal Belfast! We hope to welcome you back in the near future :)

Thank you for taking the time to leave your feedback

Jill, thank you for taking the time to leave your feedback :)

Paul, we are thrilled to hear your positive feedback! Shannon will be thrilled with your comments. We hope to welcome you back in due course. :)

Thank you for taking the time to leave your feedback, we hope to welcome you back after our renovation.

David, we are thrilled to hear you had a great time here at Mal Belfast! Hope to welcome you back again in due course :)

Thank you for taking the time to leave feedback. Unfortunately we do not provide water in our standard rooms however it is available 24/7 on request.

Dear Catherine,Thank you for your feedback.

Thank you for taking the time to leave your feedback.

Thank you for taking the time to leave your feedback.

Thank you for taking the time to leave your feedback.

Thank you for taking the time to leave your feedback.

Thank you for taking the time to leave your feedback. Your points will be raised with management. Unfortunately we do not provide water in our standard rooms however it is available 24/7 on request. We hope to welcome you back after our lobby finishes renovations.

Thank you for taking the time to leave your feedback.

Dear Harry,We're sorry your experience with the hotel wasn't up to standard, however we understand that the GM has contacted you to resolve this issue to your satisfaction. I am sorry that despite this you were disappointed.

Dear Shannon- Lee,Thank you for your feedback