This hotel has great customer service. It felt like we were always asking for something: advice, help, lost key, item left behind, arranging tours, changing rooms, etc. Basically, we were a pain in the $%* and the staff were always professional, helpful and courteous.
The neighborhood (Hamra District) is lively and has lots of great restaurants and pubs. Its easy to get from the hotel to other parts of the city on foot or by a quick, cheap taxi ride ("Service").
Free descent breakfast as well.
I would stay here again without question!