Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Having a full house the night prior your arrival: we eventually had few rooms which were not ready on time – despite extra manpower in Housekeeping department. I fully understand arriving in a hotel and facing some delay can be very frustrating. In regards of the room condition: they have been scheduled for immediate maintenance by our Engineering Department and will under thorough checks by our Team. Our location is indeed very appreciated by all our Guests: being located in the heart of Wangfujing – minutes away from the Forbidden City is definitely a great advantage. Once again, I would like to apologize for the inconvenience caused and sincerely hope that we will get an opportunity to welcome you back in the future. If I can be of any assistance for your next visit, please do not hesitate to contact me. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear guest We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden City,Tiananmen and shopping malls,etc. we hope your next visit will be as pleasant as the previous one.

Dear guest We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden City,Tiananmen and shopping malls,etc. we hope your next visit will be as pleasant as the previous one.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we appreciate it that you choose our hotel as your stay in Beijing. And your comment has been shared with relevant department heads for immediate action for improvement. Thank you again for your honest feedback and we are looking forward to seeing you in the coming future.

Dear Sean Ghee, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, We are sorry to hear that your accommodation experience this time did not meet your expectation. Your comment are taken seriously and has been shared with relevant department heads for further improvement. Once again we apologize for the inconvenience caused during your stay. At the same time, if you encounter any problems during your stay, you are welcome to contact our service staff and we will try our best to help you. Thank you again for your valuable feedback! Sincerely looking forward to your stay again!

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel! Meanwhile, immediate action has been made to avoid the problem of lacking towel happening again. We are sorry for the inconvenience caused during your stay.Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are honored to welcome you back !Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. The hotel restaurant offers two modes: buffet breakfast and convenient retail breakfast to meet the needs of different guests.My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear guest, we are glad to hear your satisfaction regarding hotel location. Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, thankyou for Choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.Guest Experience&Brand Manager Novotel Beijing Peace Hotel

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear guest, thank you for your review of the hotel! We are sorry to hear that the breakfast did not meet your expectations. We attach great importance to your comments and has shared your suggestions with the catering director as soon as possible. We have upgraded the types and tastes of breakfast based on the existing Chinese and Western meals. We sincerely look forward to your visit again and hope to have the opportunity to provide you with better service in the near future.

Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, thank you for. choosing our. hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear guest, thank you very much for choosing to stay at Novotel Beijing Peace . We are sorry to hear that the experience did not meet your expectations. On behalf of the team, I would like to sincerely apologize to you. Your opinions have been shared with the hotel management and department directors. We will be committed to the maintenance and update of hotel facilities, rectification of the environment and improvement of service quality. My team and I look forward to your next visit.

Dear Guest, thank you for choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

Dear Guest, thank you for choosing our hotel as your stay in Beijing! We take your comment seriously and immediate actions have been taken for further improvement. We are sorry for the inconvenience caused during your stay.Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

尊敬的宾客 非常感谢您选择入住北京诺富特和平宾馆。我们很抱歉得知我们的房间设施未能达到您的期望。在此，我代表团队向您致以诚挚的歉意。您的意见已经分享给酒店管理层和各部门总监，我们将致力于酒店设施的维护更新，环境的整顿和服务质量的提升。我和我的团队期待您的下次光临。

Dear Guest thank you very much for choosing Novotel Beijing Peace Hotel! We attach great importance to your comments. The hotel is gradually implementing the upgrade plan of hotel facilities and equipment. On the basis of completing the overall renovation of the West Building and the renovation of some facilities and equipment of the East Building in 2019, we will continue to advance its progress and continuously improve the quality of the hotel. At the same time, we will strengthen hotel hygiene cleaning and inspection work and continuously improve our service levels. Novotel Beijing Peace Hotel is located in the center of Beijing, within walking distance of Wangfujing Business Circle, the Forbidden City, Tiananmen Square and other commercial shopping centers and major tourist attractions. It has a very strategic location and convenient transportation. Thank you again for your review and we look forward to your coming again to see our improvements.

Dear Guest,Thank you for taking the time to provide feedback about your stay at Novotel Beijing Peace. We are delighted to hear that you found our location convenient for transportation. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden Cuty,Tiananmen and shopping malls,etc.we hope your next visit will be as pleasant as the previous one. Warm regards,

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest, Thank you for your feedback on your stay with us at Novotel Beijing Peace. Your feedback is of utmost importance to us and we value your honest opinion. We understand that our rooms may not have been up to your expectations and thank you for bringing this to our attention. At Novotel Beijing Peace, we strive to provide the best service and accommodation possible for our guests, and we’d love for you to come back so that we can show you a better experience. Thank you again for taking the time to review us.Regards,

Dear Guest,Thank you for taking the time to review your stay at Novotel Beijing Peace. We are sorry for any shortcomings. We strive to provide a high-quality stay for every guest and take your feedback seriously. At Novotel Beijing Peace, we truly believe that each guest is unique and will do our best to ensure everyone has an excellent experience. Thank you again for your feedback, it helps us continuously improve our services in order to make sure that all of our guests have the best possible stay with us. Regards,