Huge swimming pool, lobby and nice garden. Very friendly and professional staff. Breakfast buffet was also good, so overall almost a resort feeling while stay here..shielded from hustle bustle of Beijing
I like the location of the property, very convenient. Decor is little old fashioned and out of date. The attitude of people working there is not great. Especially the restaurant, there’s no service unless you keep asking. Even for some thing simple as adding more drinks.
Great hardware, terrible software. Unprofessional staff (receptionists, restaurant service staff and concierge desk) lacking training and basic courtesy for the hospitality industry.
The room was advertised as renovated, but it was quite old. The carpet was dirty and stained in spots. The tv was barely unable as it was incredibly old. The air conditioning controller was old and hard to control.
The washroom was excellent.
Most of the restaurants and amenities were closed. Breakfast as part of my room payment in the same wing as I was staying in was unavailable. We had to walk to the older garden wing for breakfast.
Gokul
เข้าพัก 3 คืน, มกราคม 2020
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 22 ธ.ค. 2020
Dear Valued Guest, thank you for taking your precious time to share your feedback. Due to Covid-19, we hae to close some facilities but now we are fully opened. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards.
Everything was perfect except the ridiculous check in. This is the first time in my life a hotel requests to block exactly double the amount on my entire stay on my credit cards!! Be reasonable my whole stay was 6K something and they blocked 12K. I know it is my bank problem that they will keep it blocked for more than a month! But what if I'm staying for more than that !
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 22 ธ.ค. 2020
Dear Valued Guest, thank you for taking the time to share your valuable feedback. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,
We liked their mattress and pillows and loved their Buffett!
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 22 ธ.ค. 2020
Dear Valued Guest, thank you for choosing Shangri-La Hotel, Beijing as your accommodation for your business trip and taking time to share your good experience. We appreciate your positive comments about our faciliteis and food. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards,
I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.
Staff were very good. I was there with a colleague for business and they were very helpful around transport etc. The bed was very comfortable but overall the rooms are looking tired.
Great location for our main meetings not so good for others. Will stay again.
Tracy
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 5 พ.ย. 2019
Dear Tracy, thank you for taking the time to share your valuable feedback on. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,
This is a well known 5-star hotel chain. However, my experience at this site suggests that better staff training and better maintenance of room facilities are required. I stayed in a luxurious suite on the top floor. However, I had problems with my shower, bathroom sink and toilet. Wifi was also very unreliable.
EdT
เข้าพัก 8 คืน, ตุลาคม 2019
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 5 พ.ย. 2019
Dear Valued Guest, thank you for taking your precious time to share your feedback. However, I regretfully noted that our facilities and service did not meet your expectation. Customer engagement and quality of service are priorities for us. We assure you that our Senior Management will continue to closely monitor the standard of service and do everything possible to ensure this will never happen again. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards
Clean neat property. Very friendly staff and service.
Ming
เข้าพัก 3 คืน, ตุลาคม 2019
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 5 พ.ย. 2019
Dear Valued Guest, thank you for staying with us during your Beijing's visit, we are pleased that you enjoyed staying with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards,
การตอบกลับจาก Martin L. Leclerc / General Manager วันที่ 5 พ.ย. 2019
Dear Valued Guest, thank you for staying with us during your Beijing's visit, we are pleased that you enjoyed staying with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards,
The staff were professional, courteous, and over the top generous! They allowed me to check in, and out, early. The rooms, restaurants, and facilities were all clean, modern, and luxurious. As well, all of the staff spoke English very well!
Very good service and staff is helpful, pleasant and passionate. Check in a bit slow but thats ok bc there was a group before us. I suggest the hotel have a separate line for group check-in.