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"Not up to standards. Definitely not what you would expect from a 4 stars luxury stay, a facility that -according to locals- is "the best in town". While the facility is beautiful and the staff is nice, it pains me to say that, next time, we will consider staying at an AirBnB in the city centre and possibly use the hotels restaurant and facilities - no special treatment is reserved for the hotel guests. We were told that we had to book our dinner in the restaurant in advance and that if we were 15 min late we would loose our table; and I was unable to spend my day at the spa as I was planning. It was fully booked: although the reception managed to book me a last minute massage, and even though it was mothers day, we were highly surprised that being a hotel guest (in one of the supposedly best rooms!) did not grant you any kind of preferred treatment for the spa - and we would have been more than happy to pay good money for it. And finally, the service was not one you would expect from a luxury hotel. Most importantly, I told the staff several times that I was celiac, but they nonetheless served me a regular biscuit reassuring me that it was gluten free (it was not). I am sure it was an innocent mistake, but yet, a very big one, which added to the numerous small ones has made sure that we will not be going back to this hotel."

"ongoing work at lounge reception area , work on all bedrooms and upstairs seemed to have been completed "

"Hotel was clean and the staff was great! We liked this property a lot and would definitely stay here again."

"All good."

"Besides the location, nothing is good about this hotel: the staff is very rude, the room was horrible, didn’t even had towels (which I had to ask for) breakfast was very poor. I absolutely do not recommend this hotel. "

"Stayed for 4 days and lift was out of order whole time. Man behind bar took several attempts to serve a decent pint. Room was clean , staff pleasant "

"Excellent hotel and staff. Breakfasts are exceptional. Dinners very good. Be aware that the hotel doesn’t serve lunch. "

"Receptionist was friendly and helpful. She sorted out a minor issue with my room. Room was clean and comfortable. "

"Had a very enjoyable stay. The room and facilities were lovely. Only complaint was there was a dog barking on my second night and some noise from other people staying in the hotel. The gym and swimming pool were very nice. Close proximity to lots of places to eat in the city centre. The hotel is situated in a Beautiful spot looking at the castle and the best view down the river Ness. "