4/10 แย่
Ian
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
7 ธ.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The initial booking in was a nightmare as we were not sent the check in email. Had it not been for friends travelling with us we would not have got access as even after Expedia customer services tried we still couldn't check in. Adding to that the third couple that we were travelling with had not been booked by expedia i tobthe hotel despite having a confirmation email fro january 2025!
The room was in poor condition with black mould in the shower. Floor tiles on the shower not bonded to the floor well and grouting cracked. Fitted carpets not actually fitted properly and looked like a patch job. The plug socket for the room kettle was not working and as such we had to carry boiling water across the room from the only working sockets. The front edge of the shelf behindcthe toilet had a dangerous edge with no rounded tile trim the exposed cut edge of the tile making it hazardous if the bathroom floor was wet. No hot water for showering.
However on the plus side breakfast was of a good quality and fresh the staff were very friendly and clearly made the best of a bad situation with Vipin going above and beyond waiting for us to arrive beyond his finishing time to assist us getting us all accommodated.
Ian
เข้าพัก 2 คืน, ธันวาคม 2025
