The hotel is under renovation so we could
not stay there. Called hotels.com but was put on hold for a ridiculous 92minutes. Agent said will look for a vacancy nearby the amir hotel and get back to me, but did not get back to us after waiting for close to 2 hours. Walk in to a nearby hotel and was immediately offered a room. Waste my time, international call time, money and most importantly ruined the trip for me and my girlfriend. I wish to speak to the higher up of hotels.com for compensation.
This hotel already closed n was not informed about the closure. Was so shocked about the shutdown however they replaced to a nearby hotel GGI. It was a bad experience..we had to walk about almost a kilometer with our luggage to GGI hotel. We booked a queen size bed but ended with twin bed. Theres no fridge in the room, when asked one of the housekeeping,he was smilling and unsure whereabout and quickly moved away. Pillowcase were missing n towel need to be request. Room wall full with pencil scribble.
As i was a solo traveller, i was satisfied with the hotel as an accomodation for myself. Affordable rate, staff were super friendly and easily accessible from the ferry terminal as well as a good seafood restaurant and lots of convenience store.
The room seems run down. Cabinets and drawers are peeling off. Carpet was really dusty. And the toilet door was so worked up by water it can’t close at all. Have to pay extra to borrow a kettle. No cups or tea or coffee. Just 2 bottles of water provided. Aircon is way out of normal, some parts are dangling and it makes a lot of weird noises throughout the day. Bad experience.
Hotel was close to the ferry terminal so we didn't have to rush. Mall in front of our hotel was quite boring. We initially wanted to request for late checkout, however was told that late checkout is only until 12:30 (usually what we hear is 1pm) so just decided to check out at the normal timing. Staff was friendly, just found the room and hallway lights to be quite dim. Didn't head down for breakfast so I can't comment on that. FYI, no fridge/safe in our room (Superior) and the soap you get is 2-in-1 soap so bring your own shampoo if need be.
Good hotel for the price you are paying for.
We booked junior suite room..
Very comfortable just that during check in the reception nvr informed us that the snack bar and drinks in the fridge is free for us to have it.. Other than that all is ok...
Norasianti
เข้าพัก 1 คืน, ตุลาคม 2018
6/10 พอใช้
Mohamef, Singapore
6 ก.ย. 2018
Nice hotel close by the port of entry
Cheap hotel within walking distant from the ferry terminal.