My room was out of electricity . After complaining to the reception counter , it took 30 minutes for the maintenance guy to come over my room to fix it.
Location is good & decent hotel but the inside/ room need to be cleaned well specially with the price they charged you sofa had a lot dirty food stained every where .
The staff were so nice and couldn't do enough to help , the food was top quality . The view was amazing the place was very clean with all the comfort of being at home . I think the staff need more wages.
Very nice hotel in a secluded location making it very quite for rest and relaxation.
Handy to most things with in 15 mins.
Great team on arrival and a great buffet breakfast to wake up to..
Thank you so much to the team I incounted while on my stay they..
Secara keseluruhan lumayan, rekomendasi stay di sini jika ingin beredar di area dago pakar. Memang tempatnya terpencil sehingga musti naik mobil ke area yang dituju.
Warung makan yang terdekat (sebelah) hanya warung inul, makanan enak walau harganya agak mahal.
Kamar bersih, kolam besar, kekurangan wifi sangat buruk.
Menginap sehati di sini saat libur weekend panjang, kondisi hotel lumayan,m bersih & rapi, makanan jg enak & bnyk saat pagi, agak siang bbrp tdk di restock. Utk area hotel seperti taman & kolam renak oke, anak2 suka. Secara keseluruhan kondisi hotel bagus.
Hotel marbella lokasi lumayan di dalam, dan sekitar belum ada properti atau pertokoan yang dibangun. Jadi lumayan harus ke luar untuk cari area belanja dsb. Hotel nya bukan hotel baru, beberapa fasilitas dalam maintenance, seperti jacuzy, lift (hanya 1 yang aktif), sofa agak bau apek, wastafel agak mampet, fitness room nampak tidak lengkap. Namun dalam konteks kamar, sangat luas (saya pesan suite 2 kamar). View dari kamar (saya lantai 10) juga bagus dan asri memandang gunung, perkebunan (tapi jangan harapkan sebagus view Ubud Bali). Layanan kamar sangat lambat, mungkin karena saya datang di hari sepi pengunjung (workdays). Beberapa hal baik: AC dingin, Ada bath tub dan shower, 2 buah tv, kolam ada beberapa buah, ada main pasir, check in dan out yang cepat, pelayanan staff yang sangat ramah.
Secara keseluruhan hotel ini nyaman untuk menginap tapi sayang fasilitas kolam renang kurang diperhatikan kebersihannya, terutama area pasir dekat kolam anak, banyak kotoran kucing.
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Bazuri
6 ม.ค. 2017
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Letak hotel jauh dari pusat kota, tapi nyaman
Akses masuk melalui gerbang perumahan mewah dago pakar, cukup jauh dari pusat kota, tapi untuk liburan keluarga, hotel ini sangat cocok, karena fasilitas utama kolam renang, fitness center yang terletak dekat kolam rehang, children's play ground, halaman luas dengan view yang masih asri. Suasananya cukup nyaman dan tenang.
The hotel is a run down hotel with a lot of broken things such as broken lift (only one is working), damaged/missing reading lights not getting replaced, moldy bathrooms and hotel entrance full of pot holes. As a result of broken lift people had to wait for quite a long time to get into the ground floor and vice versa.
The worst thing is 40% of the tenants are non-hotel residents as such there were around 20 people staying at the 2 bedroom suite across from us and there is nothing that the hotel staff can do to prevent that as that room is owned individually.
Marbella Suite claimed that it is a 5 star hotel and Expedia gave it a 4 star hotel. This is definitely not true. I would probably give a 1 star hotel.
No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period.
the staff is helpful but seems have less motivation to work
No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period.
the staff is helpful but seems have less motivation to work
No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period.
the staff is helpful but seems have less motivation to work
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
12 ก.ค. 2016
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
-hot water was broken
-no hairdryer
-tv cable received bad signal
-breakfast menu was very typical