I ordered a car for when I arrived and it didn't show. After 3 days I couldn't hing else to my room even though I paid in advance for 7 nights and offered to leave my credit card I had to come down at 11PM to clear upy bill and then leave a $400 credit on my card. When I went to check out I asked them at 10AM to have my bill ready for 1AM the following day. When I went to check out nothing was ready and I spent 35-40 minutes checking out.
เข้าพัก 7 คืน, ธันวาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
AHMED
31 ต.ค. 2019
بشكل عام ممتاز والموظفين ودودون جدا وسهل التعامل معهم ولكن الفندق يستحق 4 نجوم
In a large suite that any palace would be proud to offer, we had a quiet and very confortable stay. We had excellent food from room service and went to the great spa and pool every day of our stay. A little far from the historic center but they offer a free shuttle to downtown every hour.
เข้าพัก 3 คืน, ตุลาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Yous
29 ก.ย. 2019
ชื่นชอบ: พนักงานและบริการ
They didnt the bersheet and towels daily and sometimed i have ti call 2ctimes fir water shower gel etc
Booked the hotel as a weekend gateaway for my family. Main criteria was the indoor pool since the weather forecast showed mostly rain. We were welcome with a great hospitality at the reception, shown to the room which was a spacious one bed room suite. Although wasn't asked for, there was a bed made on the sofa in living room - all soft and cozy. Both rooms had balcony which weren't very clean. It was freezing cold inside the rooms when we first settled in. Turned the aircond on heating regime and waited for 15-20 mins to only get a cold air blow. When I first asked the guest services why it wouldn't heat, they said I should wait about 10 mins for the heating to start. Upon calling the 2nd time, a lady told that since it was summer, the heating regime was turned off. Oil heaters were provided instead.
Indoor pool was about 26 C, good enough for the kids to enjoy. Could have been heated little bit more. We were shivering when left the pool.
Breakfast variety was good enough. The only downside was the hall where breakfast was served. Narrow alley-like hall with tables close to each other. We were seated at the far end so it took as many trips back and forth to get the meals. Kids like oatmeal which wasn't readyily available. But they cooked it upon request for which we are thankful. Overall 4+ out of 5. Value for the money 3 out of 5. I would expect more for the amount paid for a single night stay. Definitely recommend it for long staycations.
Good for families not for business
Far from attractions
เข้าพัก 3 คืน, กรกฎาคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
10 มิ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Swimming pool was great (indoor and outdoor). Main water park was not open yet. Some healthy concerns - e.g. balconies had no locks and we had a toddler with us! Some kind of play area for children would be a good improvement.
Breakfast was average for this level of hotel and for the price. Other food at the outdoor terrace area was good.
Staff were friendly and helpful throughout.
The hotel is modern and well furnished.
The location is slightly out the way but means that it is quiet.
A taxi into the centre is only 5/10 mins so really not too far at all.
Check in was easy.
All staff were helpful.
Thank you to Tural for assistance with my meal that was brought to my room.
I had messaged the hotel before I arrived for a room request. It was honoured, which was great.
Rooms are very clean and tidy.
Collected city tax at check-in though all taxed were paid through expedia. Power sockets are not universal. Customer service needs to improve.
Centrally located, well mannered staff, helpful. Room was big , overlooking the city.
เข้าพัก 2 คืน, ธันวาคม 2018
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
DMITRY
22 พ.ย. 2018
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Awful experience
Awful experience! Will never recommend to anyone.
It was the last day of our stay, and when we were checking out, the guy at the reception desk began arguing with me, telling that I hadn't pay for the room (though it had been fully paid for).
It took us about an hour to check out (with the help of Hotels.com support), and we had a plane in 2.5 hours!
Totally unacceptable.
Also, the dry cleaning/ironing service is awful. They were not able to steam a shirt!
Room service was also a disappointment, the lady that was taking my order via phone forgot about the main course and mixed up the side dishes.
เข้าพัก 2 คืน, พฤศจิกายน 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
hamad
30 ส.ค. 2018
Average 4 star hotel
Ok 4 star hotel about 20 minutes away from the city. Nothing special about this hotel except indoor swimming pool.
Location is really a negative
Room size is very big and clean