Dear Joan, All of us at Extended Stay America are thrilled to know you loved your time and enjoyed the price paid. However, we are sorry for the inconvenience and will address the problem so that the guests do not have the same issues. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Angela, We are delighted to hear about your positive experience with our front desk reception at Hampton Inn Boston-Logan Airport! Providing friendly and professional service is our priority, and we are thrilled that our team members made your stay enjoyable. Your satisfaction is important to us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Nicole, We apologize for the disappointment you experienced during your stay. It is concerning to hear about the issues with light bulbs and the discomfort of the mattress. Your feedback is valuable, and we will address these matters promptly to ensure a more comfortable experience for our guests. We regret any inconvenience caused regarding the thermostat and will investigate to prevent recurrence. Your satisfaction is our priority, and we hope to welcome you back for a much-improved stay in the future. Sincerely,Hotel Management

Dear Miguel, Thank you for your positive response! We are delighted that your stay was nothing short of exceptional and that you were satisfied with the stay. Your kind words are shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Armando Jr, Thank you for choosing us. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful environment and have shared your concerns with our team. Regarding amenities, we'll ensure better communication to provide a more comfortable experience. Your insights help us improve, and we value your input. If your travels bring you back to the area, we hope for the opportunity to provide a more positive impression in the future. Sincerely,Hotel Management

Dear Jae, We are sorry for your disappointment with the unavailability of breakfast and the issue with the internet. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Emily, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Terence, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management

Dear Marc, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Our aim is to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Kimberly, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure we are well-poised to serve you in the future. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management

Dear Xu, We are pleased everything went great for you during your visit to our city and that our fantastic location, with easy access to nearby dining and gasoline stations, made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Krishna, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to share your experience with us. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Also, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Barbara, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Brad, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Maurice, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Vishal, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issue in your suite. We must follow the processes to ensure each guest suite is well maintained. Therefore, we hope you will accept our apologies that this was not your experience. We were also sorry to read your comments regarding our oversight in responding to your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Jeannisha, We're delighted to read that you enjoyed your stay with us, and we appreciate your positive feedback. We apologize for any inconvenience caused by the minor stains, and we assure you that we will address this promptly to maintain our standards. Regarding the pricing of the pots and pans, we understand your concern and will review our offerings to ensure they align with our guests' expectations. Thank you for bringing these details to our attention. We value your input and look forward to the opportunity to welcome you back for an even more satisfying experience in the future. Sincerely,Hotel Management

Dear Patricia, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are delighted to read that you had such a wonderful experience with us, from our clean and quiet accommodations to your interaction with our hospitable staff. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope that we are the first hotel you think of on your future visits to Bakersfield.Sincerely,Hotel Management

Dear michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the hot water issue. Your feedback is valuable, and we are actively working to address and resolve this concern promptly. We appreciate your kind words about our staff and the room, but we understand the importance of hot water for a comfortable stay. We hope you will allow us another opportunity to make it right on a future visit. Sincerely,Hotel Management