Search Hotels Near Bahar Nature Preserve, Moravia

"I booked a stay through Expedia at Embassy Suites by Hilton Syracuse Destiny USA and unfortunately experienced multiple significant issues during the stay. Our first room had no functioning electrical outlets and the in-room phone did not work. After several unanswered attempts to contact the front desk from my personal phone, we were moved to another room. The second room also had several problems including a broken refrigerator, a broken kitchenette drain, a non-working television, and again a non-functioning room phone. Additionally, only one of the hotel’s three elevators was operational during the stay, and there was a concerning incident involving unsupervised children engaging in unsafe behavior in the pool area. These issues were acknowledged by the hotel, but no refund was offered. When I contacted Expedia customer service for assistance, I expected some level of advocacy or support given the documented problems with the property. Unfortunately, the representatives I spoke with were not able to provide meaningful assistance and ultimately denied my request for a refund. I understand that hotels operate independently, but part of the value of booking through a platform like Expedia is the expectation that customer service will help resolve situations when accommodations clearly fail to meet basic standards. I hope Expedia reviews situations like this more carefully in the future and provides stronger support to customers when legitimate concerns arise."

"The room was comfortable. It was a little loud due to the location of the room in the hotel. "

"Very nice stay"

"Always a comfortable stay! Restaurant on site. Staff is always helpful and friendly"

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"Room very clean; staff friendly "

"This is a newly renovated property that felt brand new. The room was comfy and clean, spacious enough for three adults to share. We enjoyed the pool area for a while — had it to ourselves which was nice — although it is not a heated pool and is only 4’ deep at the deepest part. It’s walking distance to Dunkin, Taco Bell, Wendy’s, Starbucks. Short drive to more restaurants and bars. Staff was super friendly and more than happy to help with extra towels, etc. "

"Clean room and friendly front desk clerks "

"Very sketchy people in the area. Rooms are acessed from outside. Elevator was very slow so we used the stairs. Staff was excellent. Close to I81, which is convenient. "