โรงแรมที่มีสปาใน Bad Ems

"Reception experience not good which is why we marked lower. Asked for payment despite Expedia having been already paid so ended up being double charged for stay which I have had to refer to credit card company. Allocated incorrect rooms to our party and then accused us of being confused despite handing the room keys out. Shame as the other staff we met were really friendly and helpful - especially in the restaurant. Facilities and breakfast were excellent as was the location."

"Leider lief wohl bei der Buchung etwas schief, auf meinen Schlüssel konnte ich nachdem die Rezeption geschlossen war nicht zugreifen. Telefonisch konnte ich jemanden erreichen, er musste extra vorbeikommen. War sehr bemüht, leider konnte ich den Saunabereich dadurch nicht mehr nutzen..."