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"Le service et la propreté"

"Personnel vraiment charmant et superbe piscine bien agréable après les visites de la medina."

"The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond. Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby...

"Ok"

"We loved our stay at Riad Mazar! It is a truly special property. It is unbelievably beautiful and the owner, who is also an antiques dealer, has clearly put a lot of time and love into it. Upon our very late arrival, we were greeted warmly with tea and an explanation of the Riad. Our room was amazing - comfortable, clean, and lots of space. The bed was so comfortable and the decor was beautiful. We had such a nice stay and immediately felt at home. Breakfast every day was the best we’ve had...

"The hotel is, really, a boutiqu hotel. I got a large room with a seating area..but that was about it. There is no kettle, bottled water or tea/coffee supplied ("Go to nearby coffe houses" I was told when I queried this). The morning staff member was a lot more pleasant :) Also,ifyou forget to hand your keys your room will not be cleaned. And, even if you do, only the towels were refreshed. I didn't not evidence of sheet refreshir even clean of desk :( Airconditioning was good. Hotwater...

"とても素晴らしい宿でした！ スタッフの皆さんホスピタリティーに溢れていて、とても心温まる滞在になりました。 施設は清潔感があり、内装も綺麗でとても快適です！100%おすすめです！"

"Nous avons dû hausser le ton pour obtenir un lit pour notre fille d’un an, car il n’y avait pas de lit parapluie dans cet hôtel. Cette information n’est d’ailleurs indiquée nulle part. Le parking est très souvent complet, et nous avons dû nous garer à l’extérieur de l’hôtel à plusieurs reprises. Le personnel reste néanmoins très attentif, disponible et gentil. La chambre était propre."

"very nice ppl"

"Un séjour absolument magique au Riad Le Grand Alcazar. Dès l'entrée, l'architecture traditionnelle sublimée par un zellige raffiné et une décoration soignée transporte immédiatement dans l'histoire et l'élégance de la médina de Fès. ​Les points forts de l'établissement : ​L'accueil et le service : L'équipe est d'une bienveillance exceptionnelle, toujours disponible pour prodiguer d'excellents conseils et veiller au moindre détail avec un soin incomparable. ​Le confort des chambres : Des suites...

"This was a magical property! The staff and accommodations were fantastic. We would have loved to have stayed longer."

"We had a fantastic stay at this beautiful Riad. The staff went above and beyond to make us feel welcome. The place it really gorgeous too. Our rooms had stained glass windows and hand carved furnishings. A Moroccan treasure! The food at breakfast was amazing and the rooftop dining area was the perfect way to watch the sunset over Fez. We highly recommend this hotel!"

"If you’re coming to Fez- STAY HERE! Amazing experience from start to finish. Beautiful, clean Ryad. Lovely and helpful staff. Comfortable beds.AMAZING breakfast. If I come back, I’ll DEFINITELY stay here again. 10/10"