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"The room was not clean. There was a stain on the bedspread. Outside on the balcony, the armchair was torn and there was no cover for it, so I couldn’t sit on it. The chairs outside were also very dirty, and there was a terrible smell on the balcony. The table outside was broken. Inside, there was also a problem with the toilet—every time I used it and came out, water would be left all over the floor."

"I booked a two-week stay at JMR through Expedia expecting the level of quality and hospitality the resort was once known for. Unfortunately, the experience was extremely disappointing and far below expectations. It honestly feels like the property is being operated under very different management, with a noticeable decline in service, maintenance, organization, and guest care. During my stay, there were repeated nighttime power outages, unpleasant garbage odors, poorly maintained facilities,...

"I like it"

"Great service"

"Great place! Peaceful for a retreat."

"Great"

"My stay at Kempinski Hotel was a complete contrast to my previous experience elsewhere. From the moment I arrived, the level of professionalism, hospitality, cleanliness, and organization was noticeable. The internet connection was stable and reliable, which was extremely important for me as I was handling remote work and attending online business meetings during my stay. I was finally able to work comfortably without interruptions or stress. The staff were respectful, attentive, and...

"Great service, clean, great staff, very friendly and cooperative, we will be back for sure"

"."

"The food is so good Clean hotel Staff are helpful and super friendly "

"Great stay at the hotel. Everything was perfect. "

"Very well appointed hotel, with excellent staff service, in an excellent location. "

"The staff was great, and caring for the guest specially the receptionist at the lobby. "

"Yes"