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"Great staff, quiet, clean. Sheets a little scratchy may be time to replace"

"The room was so noisy from the street ,probably very bad isolation..Check the location of your room while check in.."

"Spent 3 nights there and not once did someone check my room or bring me towels. They didn’t even answer the phone when calling about the kids and adults running up and down the hall from 9pm to 11:30pm. The halls smelt like marijuana and at 1:30am 4/11 the fire alarm went off because room 404 thought it would be a great to smoke pot and trigger the fire alarm."

"Not a free breakfast. Room was very large, king suite, but needed better maintenance. Staff very nice. Good location. "

"Good service, & good breakfast. "

"Their bath tub there’s some orange in the grout not clean properly, cub webs. The bed frame there’s dirt. Looks didn’t vacuum the carpet well. Dusty tv, table and lamps. Staff quite good. And then they let me pay 75US$ when we checked in they said they refund when we check out but they didn’t refund yet till now."

"All staff were friendly and efficient."

"Very clean room, polite and helpful staff, quick check-in process. Easy garage parking and optional valet services. In a good location downtown, but still far away enough from event spaces to not be too noisy at night. Have stayed here twice now when coming to Cleveland, always a good choice. "

"Everything was great including the staff. I really have no complaints and I think I definitely would stay here again. Next time I’m in Cleveland."