Hello,Please rest assured that we take such matters extremely seriously, and immediate action has been taken to rectify the situation and prevent any recurrence. We have thoroughly inspected and treated the affected room to ensure it meets our high standards of cleanliness and comfort.We understand that moving to a different room with a different configuration was not the experience you anticipated, and we regret any disappointment or inconvenience this may have caused. Your comfort and satisfaction are our top priorities, and we are committed to doing everything within our power to make amends for the shortfall in your expectations.

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced by our guests. This way we can all work on improving.