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"Great staff, clean rooms"

"This hotel was amazing! Staff is super receptive and saw them provide exceptional service to everyone not just myself. We checked in super late and there was a problem with the room type that we ordered however, they provided a solution check-in that was acceptable. Every staff person that we came across during our stay was friendly helpful, and went above and beyond."

"I had 2 rooms. The floors and counters were dirty with grime and hair. The shower barely reached Luke warm temperature. One of the rooms the shower curtain was barely hanging on and the room had a strong smell of curry. The outside doors were always left ajar. The mini fridge froze my fruit and water bottles. Some of the staff didn’t seem too pleased to be there."

"The staff was very friendly and helpful. They get am A+ for customer service."

"The whole place smelled like smoke, stains all over the outdated carpet, and breakfast ran out immediately."

"Location"

"This property was great. "

"My stay at Tru by Hilton was a 5-star experience. The hotel was super clean from the lobby to the room, and everything felt fresh, modern, and well maintained. The staff was extremely nice, welcoming, and helpful throughout our stay, which made the whole experience even better. Our room was spotless, the bed was comfortable, and the bathroom was very clean. You can tell the team takes pride in keeping the hotel in great shape. It was also quiet at night, so we were able to relax and sleep...

"Staff was amazing."

"Front desk was rather bothered when checking in, stunk like weed and cigarettes the floors were disgustingly dirty, the shower had someone’s old soap. The bathroom also smelled like someone just dropped a load before we entered, the toilet wouldn’t flush correctly. The next night we noticed someone came in took towels but managed to throw in a dirty black stained wet towel into the clean cubby holder, didn’t restock towels and didn’t make the beds. When called upon all this info was pretty...

"The room was clean"

"Clean rooms"

"Amazing property! Will definitely be booking on our yearly travel to forth worth."

"Room was very clean. Friendly staff. The only suggestion I would make is maybe keep the parking lot clean and attractive. But other than that our stay was good."

"When we arrived at the hotel they told us they didn't have a room for us because they were under construction and the type of room (a two bedroom suite) we booked wasn't available. Something that probably should have been communicated before our arrival. After pushing the front desk clerk to do something since we did have a reservation she offered to put us into two rooms which was not ideal as it either meant our teenage kids would be in a room alone, or my husband and I would be split up with...

"Horrible service horrible staff never go there or do this again"

"Room was ok, there is a pest problem, found a live roach in my room. Hallway and elevator wasn't very clean but there was also some event going on downstairs so I can't expect perfection. The bed was comfortable and other than the one issue the room was just fine for an overnight stay."

"Affordable and very well kept. Loved the amenities, especially the breakfast. Will definitely stay here again"

"Clean room, easy check in and check out. Beautiful facility, big meeting room for conference I was at. "

"Rooms were not clean, had visible water damage, bathroom had visible mold in bath tub and around the bathtub, floor was not even, even the nonsmoking rooms smelled of smoke, front lobby and elevators smelt horrible. They were right next to a bar, which whad some questionable characters hanging around outside. They were doing work on the outside of the hotel, right in front of our room, at 8pm at night."