Thank you so much Connor for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Keep it coming!" "We are so glad to hear that you love our product!

Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is valuable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay

Kia Ora Tayla, Thank you so much for your rating! Our team are looking forward to hosting you again for another fantastic stay. All the best! Warm Regards, The Abstract Team

Kia Ora Imogen, Thank you so much for your rating! It has been a pleasure welcoming you to Abstract. Our team hope to see you again sometime soon!Warm Regards, The Abstract Team

Hi Alain , thank you for your review. We'll do the best we can to improve our services and be ready if you choose to stay with us again. Sorry for the inconveniences during your time with us

Good afternoon! Thank you for your review!Very happy that you liked our hotel! Looking forward to see you again!Kind regards,Front Office

Kia Ora Mark, Thank you for your review! Our team are so glad to hear that you enjoyed your stay with us. It has been a pleasure hosting you and we look forward to hopefully welcoming you back to Abstract in the near future. All the best!Warm Regards, The Abstract Team

Kia Ora Patrick, Thank you so much for your rating! Our team are looking forward to hosting you again for another fantastic stay. All the best!Warm Regards, The Abstract Team

Hi Nevyn, Thank you for your review. We are so pleased to hear that you enjoyed your stay with us. We can't wait to welcome you back for another enjoyable time! Warm Regards, The Abstract Team

Hi Richard, Thank you for your review and our apologies that your stay with us did not meet your expectations. To clear things up, the bond of 100 was to cover any charges made at the hotel such as our restaurant, bar, car parking etc. We did not take the bond for minibar charges, as we do not have one. We apologize for the confusion with breakfast however I can assure that you were only charged once. Please do not hesitate to contact us via email if you need an invoice for your stay. We hope to gain back your trust and welcome you back in good time. Warm Regards, The Abstract Team

Hi Carlos, Thank you for taking the time to share your feedback. We deeply apologize for any inconvenience you had during your stay with us. Due to our recent opening of the hotel, there have been a few issues in which we have now taken care of. We appreciate that our guests have been understanding of this. Our WiFi issues have been fixed and we are sorry that you encountered this issue whilst you were here. However I can assure that the virus on your computer was not caused by our WiFi network. Lastly, we require a room bond for all guests checking into the hotel. The bond is used to cover any charges to your room and is only a hold on your card. I assure you that this is not a scam but is for the security of our business. Regards, The Abstract Team

Hi Daniel, Thank you so much for your review! We appreciate your kind words and hope that you enjoyed your time here at Abstract. Our team hope to welcome you back sometime soon in the near future, all the best! Sincerely, The Abstract Team

Good afternoon! Thank you for your review!Sorry for all the inconveniences you had on your stay with us. We'll keep working to improve our services and check for issues to ensure a better experience on the future for our guests.Kind regards,Front Desk

Good morning Scott! Thank you for your review! Really good to know that you liked staying with us.Looking forward to see you again,Kind regards,Front Desk

Hi Brent , thank you for your review. We'll do the best we can to improve our services and be ready if you choose to stay with us again. Sorry for the inconveniences during your time with us

Hi Matthew , Thank you so much for your rating! It has been a pleasure welcoming you to Abstract. Our team hope to see you again sometime soon!

Good afternoon Sandra! Thank for your lovely words! Really happy to see how much you liked our hotel and staff. We'll be working harder to improve those details so we can offer to you a more lovely stay next time you choose us.Kind regards,Front desk.

Kia Ora Jasmine, Thank you very much for your rating! It has been a pleasure welcoming you to our hotel and we look forward to hopefully welcoming you back soon! Warm Regards, The Abstract Team

Good morning Glenn! Thank you for your review! We'll continue improving our services so we can offer you a better stay with us next time.Kind regards,Front Desk

Good morning Ben, thank you for your review. We'll do the best we can to improve our services and be ready if you choose to stay with us again. Sorry for the inconveniences during your time with us.Kind Regards,Front Desk

Good morning Emma, thank you for your review. We'll do the best we can to improve our services so you can enjoy your next stay with us. Sorry for the inconveniences. Sadly we don't have space for an onsite parking, but will have a solution for this problem.Kind Regards,Front Desk

Hi Quang, Thank you very much for your rating! We have enjoyed having you stay with us and look forward to welcoming you back again! Warm Regards, The Abstract Team

Good morning Christine, thank you for your review. We'll do the best we can to improve our services so you can enjoy your next stay with us. Sorry for the inconveniences.Kind Regards,Front Desk

Good morning Tyla: Sorry to hear that, we'll try to improve our services so you can enjoy your next stay.Hope to see you again.Kind regards,Front office

Good morning Michal!Thank you for your review and we are really happy to hear you liked us!Hope to see you again.Have a lovely day,Front Office

Good morning Rachael!Thank you for your review. Really nice to hear that you liked us! We'll try to improve our services so you can have a better stay next timeHope to see you again with us.Have a lovely day,Front Office

Good morning!Thank you for your review. We'll try to improve our services so you can enjoy your stay. Sorry for the inconvenience we may have given to you Carl.Hope to see you again with us.Have a lovely day,Front Office

Good morning!Thank you for your review. We'll try to improve our services so our guest can enjoy their stay. Sorry for the inconvenience we may have given to you.Expecting to see you again with us.Kind regards,Front Office

Hi Kate , We apologize for the inconveniences that came up during your stay with us. We will ensure that these issues are taken care of as we do not wish this experience for any of our guests. We value your feedback and we thank you for your honesty. We hope to see you again.

Hi Emma, Thank you so much for your rating! It has been a pleasure welcoming you to Abstract. Our team hope to see you again sometime soon! All the best.Warm Regards, Abstract Hotel & Residences

Hi Yakun, We apologize for the inconveniences that came up during your stay with us. We will ensure that these issues are taken care of as we do not wish this experience for any of our guests. We value your feedback and we thank you for your honesty. We hope to see you again. Warm Regards, Abstract Hotel & Residences

Kia Ora Denis,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our new hotel to be very nice and enjoyed the comfort of our studios despite their size. We appreciate your understanding regarding the absence of air conditioning and are glad to know that the strong ceiling fan helped. Your comments about minor adjustments are duly noted, and we'll work on addressing them. We're thrilled that you found our location superb. We look forward to welcoming you back for another comfortable stay in the future.Warm Regards,Abstract Hotel

Kia Ora Jon,Thank you for your recent stay and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our lovely new building and found our decor interesting. We apologize for any discomfort caused by the room temperature and noise disturbance on Friday night. Your kind words about our friendly and helpful staff are greatly appreciated. We're delighted that you were able to relax and enjoy our beautiful lounge areas. We hope to have the pleasure of welcoming you back for another visit soon!Warm Regards,Abstract Hotel

Kia Ora Meryl,Thank you so much for your review! We are glad that you enjoyed your time in Auckland. It was a pleasure to have you staying with us. Our team hope to welcome you back soon! Safe travels and all the best. Warm Regards, Abstract Hotel & Residences

Kia Ora Trevor, Thank you for your review. Your feedback means a lot to us. We will soon have fans in all of our rooms, we apologize for any inconvenience involving air conditioning. We hope to welcome you back to Abstract soon! Best wishes. Warm Regards, Abstract Hotel & Residences

Kia Ora Trudy, Thank you for taking the time to share your feedback with us, we deeply appreciate it! It was a pleasure welcoming you to Abstract hotel and our team hope to see you again some time soon. All the best! Warm Regards, Abstract Hotel & Residences

Kia Ora Emily,We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your stay so we can address any issues. Please feel free to reach out to us directly to discuss your concerns further. We hope to have the chance to improve and welcome you back in the future.Warm Regards,Abstract Hotel

Kia Ora, Our team appreciate the time you have taken to share your feedback with us. We have maintenance coming in and out to look into some of these issues and we sincerely apologize that you were affected by them. Our team were very delighted to welcome you to Abstract & we hope that we are able to welcome you again some time! All the best. Warm Regards, Abstract Hotel & Residences

Kia Ora Michael, Thank you for your review! It has been a pleasure welcoming you to Abstract. Our staff hope to welcome you back in the near future. All the best! Warm Regards, Abstract Hotel & Residences

Hi Peter, Thank you for taking the time to give us your feedback. We apologize for any inconvenience you had during your stay with us. We will be looking for ways to minimize these issues and hope that we are able to welcome you back to Abstract in the near future.Warm Regards, Abstract Hotel & Residences

Kia Ora Jay, Thank you so much for your kind words. We are delighted to hear that you enjoyed your stay with us as well as the amenities that our hotel has to offer. We wish you well and look forward to welcoming you again! Take care. Warm Regards, Abstract Hotel & Residences

Hi Niko, Thank you for your feedback. Our team will look into these issues and ensure that we try our best to improve in these areas. All the best!Warm Regards, Abstract Hotel & Residences

Dear Jasmine,Thank you for sharing your recent experience with us. We sincerely apologize for the discomfort you experienced during your stay. Your feedback is crucial for us to improve our services, and we regret that we fell short of your expectations.We understand your concerns regarding the lack of air conditioning in your room. We want to clarify that our hotel is designed with a strong emphasis on environmental sustainability, and part of our commitment to reducing our carbon footprint includes not having air conditioning in our rooms. While this decision aligns with our environmental values, we recognize that it may not have provided the level of comfort you expected, especially during warmer periods.We deeply regret any inconvenience this may have caused you and understand the importance of providing a comfortable environment for our guests. Your comments regarding the lack of available assistance are also concerning, and we will be addressing this internally to ensure that our guests receive the prompt and attentive service they deserve.To express our sincere apologies and to thank you for bringing these matters to our attention, we would like to offer you complimentary breakfast for two during your next stay, valued at 50. We hope this gesture demonstrates our commitment to making amends and providing you with a more enjoyable experience in the future.Please feel free to contact us directly if you would like to discuss your concerns further or if there is anything else we can assist you with. Your feedback is invaluable to us, and we genuinely appreciate the opportunity to improve based on your insights.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience.Regards Charlie GawdeFront Office Manager

Kia Ora Tal, We appreciate the time you have taken to share your feedback with us. We apologize for the inconveniences that you experienced while you were here, our team take this onboard and will do our best to improve on these areas. We hope that we are able to welcome you to Abstract again in the near future. All the best!Warm Regards, Abstract Hotel & Residences

Dear John,Thank you for choosing Abstract Hotel and Residencies and for sharing your feedback on Expedia. We are glad to hear that you appreciated our new facilities, and we acknowledge the issues you experienced as part of our initial phase. Please rest assured, we are actively working on refining our operations and addressing any testing problems to ensure a flawless experience for our guests.Your insights are invaluable to us as they help us improve. We hope to have the opportunity to welcome you back soon, where we can demonstrate our commitment to excellence.Warm regards,CharlieFront Office ManagerAbstract Hotel and Residencies

Dear Rosalind,Thank you for your feedback. We apologize for the construction inconvenience during your stay at Abstract Hotel and Residencies and appreciate your patience. We're thrilled you enjoyed our library, terrace bar, and art displays. We're taking steps to minimize disruptions and ensure guest comfort. Your understanding is invaluable as we improve. We hope to welcome you back for a seamless experience in the future.Warm regards,CharlieFront Office ManagerAbstract Hotel and Residencies

Here's a suggested response for Veljko's positive review:Dear Veljko,Thank you so much for your wonderful review and for recommending Abstract Hotel and Residencies. We're delighted to hear you enjoyed your stay with us and found our staff to be great. Our team works hard to ensure every guest has a memorable experience, and your acknowledgment means a lot to us. We look forward to welcoming you back for another exceptional stay in the future.Warmest regards,CharlieFront Office ManagerAbstract Hotel and Residencies

Given the positive content of Paul's review but the apparent discrepancy in the rating (0 out of 10), your response might acknowledge the confusion while expressing gratitude for the positive comments:Dear Paul,Thank you for choosing Abstract Hotel and Residencies for your recent stay and for taking the time to share your experience. We're thrilled to hear that you enjoyed our new facilities, the comfort of our rooms, and the friendliness of our staff.We're committed to offering our guests the best possible stay, and it's rewarding to know we've made a good impression on you. We look forward to the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,CharlieFront Office ManagerAbstract Hotel and Residencies

Megan , Thank you so much for your staying with us, was a pleasure to have you as a guest and we will waiting your return Megan

Emilia, Thank you so much for your staying with us, was a pleasure to have you as a guest and we will waiting your returnEmilia, muito obrigado por passar este tempo conosco, foi um prazer recebe-la, e aguardamos seu retorno. Ngā mihi