Free daily continental breakfast

Reviews of Baymont by Wyndham College Park Atlanta Airport South

2.5 out of 5
Baymont by Wyndham College Park Atlanta Airport South
2451 Old National Pkwy, College Park, GA

Reviews

6.2
Rating 10 - Excellent. 129 out of 521 reviews" "
Rating 8 - Good. 104 out of 521 reviews" "
Rating 6 - Okay. 78 out of 521 reviews" "
Rating 4 - Poor. 76 out of 521 reviews" "
Rating 2 - Terrible. 134 out of 521 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff friendly and respectful. Inside the rooms are clean and comfortable. But the other people staying there , makes the property look bad, and feel unsafe.
Stayed 2 nights in May 2024
Response from M on 16 May 2024
Dear Michael,We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

2/10 Terrible

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Manager was terrible
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear James,We apologize if you found any of our staff to be unfriendly. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Aaron Arturo

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Aaron,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Anthony,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled you had an amazing experience with us. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team

8/10 Good

Fredrell

Stayed 1 night in Mar 2024
Response from M on 26 Apr 2024
Dear Fredrell,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

Treana

Disliked: Cleanliness, staff & service, property conditions & facilities
Well there are men hanging oit in the parkimg lot. There is folks hanging im the lobby i was traveling my my kids place is not safe.
Stayed 2 nights in Mar 2024
Response from M on 4 Apr 2024
Dear Treana,Thank you for sharing your experience. Your comfort is our top priority, and we apologize for any discomfort experienced. We are investigating the issue. It is important that our guests feel at home, and we are taking steps to improve based on your comments. We hope to regain your trust in the future.Sincerely,Management Team

6/10 Okay

Derran

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was clean but smelled liked smoke
Stayed 1 night in Mar 2024
Response from M on 4 Apr 2024
Dear Derran,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Jodi-Ann

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The environment was incredibly unsafe. I needed a four hours nap to hit back the road for a 10 hour journey and I genuinely could not stay there. I had my boys with me and it really seems like it's in the middle of the ghetto.
Stayed 1 night in Mar 2024
Response from M on 4 Apr 2024
Dear Jodi-Ann,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is deeply disheartening. We empathize with your situation. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please do not hesitate to contact us directly with any further concerns. Your satisfaction is important to us, and we are here to assist you.Sincerely,Management Team

2/10 Terrible

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on 4 Apr 2024
Dear Drew,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Edralen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The items in the room were organized.
Stayed 1 night in Mar 2024
Response from M on 28 Mar 2024
Dear Edralen,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Ricardo, Groveland

Stayed 2 nights in Mar 2024
Response from M on 28 Mar 2024
Dear Ricardo,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Ricardo, Groveland

Stayed 1 night in Mar 2024
Response from M on 28 Mar 2024
Dear Ricardo,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

Hakim

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat, wouldn't fix it or change my room.
Stayed 2 nights in Jan 2024
Response from M on 21 Mar 2024
Dear Hakim,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Brandi

Stayed 1 night in Mar 2024
Response from M on 4 Apr 2024
Dear Brandi,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Bobby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convience of being able to shop for what you need shopping centers not far from hotel. But the people loitering around the hotel can be a little uncomfortable. Overall the stay was ok.
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Bobby,Thank you very much for your valuable review of your recent stay with us. Your feedback is extremely important as we strive to improve with every stay. We sincerely apologize for the inconvenience you experienced due to other guests. We ensure these situations are corrected promptly in the future. Having said that, we earnestly ask for another chance to host you better.Sincerely, The Management Team

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Cynthia,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards, The Management Team

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing was as I expected never stayed left to go stay at another hotel
Stayed 3 nights in Feb 2024
Response from M on 8 Feb 2024
Dear James,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

2/10 Terrible

Anyer

Disliked: Property conditions & facilities
Ppl fighting in front of my room all night. Super dirty room
Stayed 1 night in Jan 2024
Response from M on 1 Feb 2024
Dear Anyer,We apologize for the disturbance you experienced and the cleanliness issues in your room. This falls below our standards, and we take your feedback seriously. Our team is addressing these issues promptly to ensure a more comfortable stay for our guests. Thank you for bringing this to our attention.Sincerely,Management Team

2/10 Terrible

Mauricio

Stayed 1 night in Oct 2023
Response from M on 1 Feb 2024
Dear Mauricio,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Marqua

Stayed 2 nights in Dec 2023
Response from M on 17 Jan 2024
Dear Marqua,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and conveniently located near everything
Stayed 1 night in Nov 2023
Response from M on 7 Dec 2023
Dear David,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just as I expected and more
Stayed 1 night in Nov 2023
Response from M on 7 Dec 2023
Dear David,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Hezekiah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had too many issues with the noise and the staff was far behind on check in’s and checking out.
Stayed 2 nights in Nov 2023
Response from Manager on 5 Nov 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

4/10 Poor

Innocent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my Review of Baymont by wyndham
i will not recommend this hotel for anyone i care about , its a shame that Wyndham have their name on display there . This place should be advertised as a brothel instead of a wyndham , what a disgrace to the name wyndham , again there were many people loitering around the premises that made my stay there uncomfortable
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

2/10 Terrible

Terica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on 25 Oct 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Does not look anything close to those pictures, its run down and unsafe, its almost like projects in chicago in early 90s
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

2/10 Terrible

Bethany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bathroom And Sheets Were Very Very Dirty And Stained... There Were Cigarette Ashes On The Side Of The Toilet.... And There Was No Fire Alarm..... When I Called The Front Desk They Said That It Was The Only Room Available...... And After A Long Day Of Me And My 12 Year Old Moving Furniture... It Was Late And We Were Tired
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

10/10 Excellent

Hafizur

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Manager on 8 Oct 2023
It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon...!!!

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from M on 5 Oct 2023
Dear Michael,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Poor

Abby

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was supposed to be breakfast but there was only full sugar juice and waffles available. There was nothing moderately healthy or not. No fresh fruit. Just cereal and waffles. The chairs were still all stacked on the tables. The room was dirty. The blinds didnt shut (screwed to ceiling) and there was a huge spotlight outside our window from the building next door all night. There was no shampoo in the shower, only body wash and conditioner, and the towels were tattered. The shower also didnt drain properly.
Stayed 1 night in Sep 2023
Response from M on 5 Oct 2023
Dear Abby,Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. We are taking your comments very seriously and are working to improve our breakfast offerings and overall cleanliness standards. We have also addressed the issues with the blinds and shower. We hope you will give us another chance to show you the level of service and hospitality that we are known for.Sincerely,Management Team

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on 5 Oct 2023
Dear Kristen,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jaquez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
It was great exactly what I expected
Stayed 1 night in Sep 2023
Response from Manager on 27 Sep 2023
Dear Jaquez, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon...!!!

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
I wouldn’t go here again. It did the job because we needed cheap stay for a few days. However, this area really is unsafe. I saw reviews about the unsafe area and I thought they were exaggerating, but they were not. First night there, there was all this screaming at 1:00AM and we thought there were gonna be gunshots bc the guy was yelling the word gun and non stop profanity. It was riot like behavior. We were going to call 911 but the security was already there. Thankfully our next two nights were more quiet because they kicked that guy out and there was security present. The room smelt like cigarette smoke and a super damp feel to the room. Sheets and towels had hair and stains on them. The breakfast is a literal joke. Bread and oranges and the basic waffles. Coffee is so bad and the juice was just water when we went to get some. The staff was nice and accommodating but the environment and safety is scary and unclean. Lots of smoking and cigarette butts everywhere. We did not leave our bags in the room when we left. We just couldn’t trust the people around so we had to pack and unpack each night just to have peace of mind.
Stayed 3 nights in Sep 2023
Response from Manager on 24 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 23 Sep 2023
Dear Gloria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!

4/10 Poor

Beverly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of your site its not the same rooms people hanging put they living in this place like its a drug hotel i am very disappointed with this hotel i spent my hard money for what
Response from Manager on 23 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast
Stayed 1 night in Sep 2023
Response from Manager on 23 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

6/10 Okay

Deborar

Stayed 3 nights in Sep 2023
Response from Manager on 12 Oct 2023
We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.

2/10 Terrible

Antonio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 21 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

4/10 Poor

PAYMAN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is a local residential instead of being a hotel although the staff were very helpful. Very limited breakfast. Very Busy.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

2/10 Terrible

Lauren-Frances

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean enough. Black & mild wrappers all around the floor. Used soap in shower. Bathroom interior kind of yellow. I left & went home.
Stayed 1 night in Aug 2023
Response from Manager on 21 Sep 2023
We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.

10/10 Excellent

Shu, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from Manager on 21 Sep 2023
Dear Shu,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from M on 14 Sep 2023
Dear April,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Don

Stayed 1 night in Sep 2023
Response from Manager on 30 Sep 2023
It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon...!!!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience
Stayed 1 night in Aug 2023
Response from M on 1 Sep 2023
Dear April,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Reginald

Stayed 1 night in Aug 2023
Response from M on 1 Sep 2023
Dear Reginald,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures lie, the breakfast WHAT BREAKFAST!!!! We couldn't get a change of towels, the tub was overflowed, their was a hostel going on inside the hotel, there was holes in the walls, the door locks looked like the room jad been kicked in, it was flies all over the bathroom it was just nasty
Stayed 3 nights in Aug 2023
Response from M on 17 Aug 2023
Dear Monica,We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we're taking immediate action to address the issues you've highlighted. We're committed to ensuring a better experience for our guests and will work diligently to improve the aspects you mentioned. Thank you for bringing this to our attention.Sincerely,Management Team

2/10 Terrible

Atahualpa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were ok for the price, but this hotel is situated in a very bad neighborhood, if you can avoid to stay here please do yoursefl a favor. This are things that i saw here that i did not see before: - a man using drugs in the stairs - people doing picnic in the hotel lawn, bbq and all - bunch of people hanging in the parking lot doing nothing - Seems like there is people living there for long time There are 2 gas stations around the corner, again bunch of guys just hanging around at Sunday midnight. Convenience store employee chaining the doors of the fridges before closing. Prostitutes soliciting in the corner of the hotel Monday , 6 am :-( Just avoid it, if you are coming with the family as i did.
Stayed 2 nights in Jul 2023
Response from M on 17 Aug 2023
Dear Atahualpa,We sincerely appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during your visit. Our top priority is to ensure the comfort and safety of all our guests. We take your concerns seriously and are actively working to address the issues you raised, including enhancing security measures and monitoring the surrounding area more closely. We value your patronage and hope you will consider staying with us again in the future.Sincerely,Management Team

2/10 Terrible

Jeanine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not military friendly very gross and unsafe property
Stayed 1 night in Jul 2023
Response from M on 17 Aug 2023
Dear Jeanine,We sincerely apologize for any inconvenience you experienced during your stay. Ensuring the safety and comfort of all our guests, including those from the military, is of utmost importance to us. We appreciate your feedback and will work diligently to address the concerns you've raised. Thank you for bringing this to our attention.Sincerely,Management Team

8/10 Good

Renard

Stayed 5 nights in Jul 2023
Response from M on 17 Aug 2023
Dear Renard,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team