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"I definitely will be returning. It’s a beautiful hotel in a beautiful city"

"I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...

"Great Service! Staff is very helpful and polite. Large rooms and convenient floor plan. Close to everything. Property has spa, pool and restaurant with great food."

"The property was great. The only problem being the television only had YouTube."

"It was a good experience. I was nicely surprised. Everything was sparkling clean. The crib was great and had nice kids bedding. Breakfast was well served and there were options for each taste. The staff was extremely polite and helpful. Would recommend!"

"Really comfortable beds!"

"Location is central and convenient. Clean and quiet. Need to improve bed quality and maintain curtains and toilets. Staff very helpful and welcoming"

"Das Zimmer war sauber und modern. Auch das Frühstück war großzügig und abwechslungsreich. Direkt gegenüber vom Hotel gibt es, in einem Center versteckt, einen Supermarkt. Der einzige Markel war, dass es kein Fahrstuhl gibt und man seine Koffer in die erste Etage tragen muss."

"Very nice and helpful staff members, beautiful and very spacious rooms. Amazing breakfast."

"They don’t provide you wish wash cloths. Also the air conditioner don’t work. "

"こちらのミスでご迷惑をおかけししましたが、親切に対応してもらいました"

"The apartment was pretty good, clean, bright, spacious. Can be used for a long stay as well as for business purposes. Very nice view. I booked a garden view one. Definitely going to consider it for my future trips."

"Clean and spacious room. Great breakfast selection that changes everyday (including typical Kazakh snacks), though the hot foods are lukewarm at best. The room temperature was hard to control: the heating was too much and there is no way to turn it off. We had to use the air conditioner in October to bring the temperature down. Beware: the indoor pool is not included in the reservation unless your room level is high enough. This was not at all indicated in the reservation."