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"I booked through Expedia and 10 minutes later realize I booked the wrong day. I got ahold of Expedia right away and they said the hotel could not move the reservation because it was within 24 hours. I literally called to change it within 15 minutes of booking and Expedia and the hotel refused to fix it for me so I got charged for the night that was wrong."

"The hotel was clean, the beds were comfortable. The restaurants could be improved by offering healthier choices. I would stay again but go elsewhere for meals."

"The place has everything you need !"

"I really enjoyed the vibe of the place to be honest. The rainforest room I stayed in was very eclectic. I sent many videos and photos of the room to my friends in Australia and the USA. The lady at reception was very helpful in the check in process. The location was very convenient and the coffee shop/restaurant across the road was really good and a big bonus for brunch."

"Was only there for a few hours. Close to the airport and reasonable price."

"Room was clean and somewhat comfortable. Staff was helpful and friendly. Pillows definitely could use a refresh as ours were extremely thin, but that was the only gripe about our stay."

"Pool and Hot Tub were a plus!]"

"Always a great stay there with my family of 6. Staff is very friendly and usually recognize me and my 5 children when we are there to stay a night or two when we are in town."

"Everything was good"

"Everything was awesome!! This was the second year that my husband and I stay there ande Everything was awesome!!!!"

"Love it"

"Helpful staff, clean room, adequate breakfast, everything I expect from a hotel. I always stay at Residence as much as possible as I like the space and suite setting. This one does not disappoint us."

"- noise from stomping feet from above the room level three can be heard loud. - shower is fixed and water stream is weak. Not able to wash body completely. Recommend shower handle with hose! Need to upgrade the shower spout. - Breakfast area is weird. Has to order food at the counter window like a drive thru. Need breakfast- restaurant area improvement. Check in counter serves also the cashier counter? This is poor service."

"The hotel is a little old and run down, it needs a complete renovation."

"Great area, good service"

"The iron didnt work. They didnt clean my room saturday. I had to call front desk to get towels and have trash removed Staff was friendly They brought me a working iron"

"Other than the ice machine being shut off nightly & the pool needing an upgrade it was alright."