Communication Center

Casona Terrace Hotel

3.0 star property

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Consider a stay at Casona Terrace Hotel and take advantage of free continental breakfast, an airport shuttle and a terrace. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, soundproofing

Single Room

  • Sleeps 1
  • 1 Single Bed

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Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

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Studio Suite | Minibar, in-room safe, desk, soundproofing

Studio Suite

  • Sleeps 2
  • 1 King Bed
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About the area

Located in Arequipa, Casona Terrace Hotel is in the city centre. Museo de la Universidad Nacional de San Agustín (UNAS) and Museum of Andean Sanctuaries are cultural highlights, and travellers looking to shop may want to visit San Camilo Market and Claustros de La Compañía. Centro Cultural Peruano Norteamericano and Mundo Alpaca are also worth visiting. Visit our Arequipa travel guide
Map
Calle Alvarez Thomas 211, Arequipa, Arequipa, 4001

What's nearby

  • Traditional Arequipenan hats for sale at a stall in the San Camileo central market in Arequipa, Peru. South America.
    San Camilo Market
    3 min walk - 0.3 km
  • Basilica Cathedral of Arequipa in Peru.
    Arequipa Plaza de Armas
    3 min walk - 0.3 km
  • plaza in arequipa
    Arequipa Cathedral
    5 min walk - 0.5 km
  • Santa Catalina Monastery
    Santa Catalina Monastery
    12 min walk - 1.0 km
  • Museum of Andean Sanctuaries
    3 min walk - 0.3 km

Getting around

  • Arequipa Station
    16 min walk
  • Arequipa (AQP-Rodriguez Ballon Intl.)
    24 min drive

Restaurants

  • La Benita
    1 min walk
  • Restaurante La Plaza
    3 min walk
  • Chifa "El Gavilán
    2 min walk
  • Mumis
    4 min walk
  • Ribs Café
    1 min walk

About this property

Casona Terrace Hotel

  • Hotel located in Historical Center
  • At Casona Terrace Hotel, you can look forward to free continental breakfast, an airport shuttle and a terrace. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • A round-trip airport shuttle (surcharge), a front desk safe and free newspapers
    • Tour/ticket information, luggage storage and multilingual staff
    • A lift, smoke-free property and a computer station
  • Room features
  • All guest rooms at Casona Terrace Hotel include thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with deep-soaking baths and free toiletries
    • 32-inch HDTVs with cable channels
    • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The host will greet guests on arrival
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PEN 120 per night.
Cots (infant beds) are available for PEN 70 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 10 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: PEN 70 per night
  • Rollaway bed fee: PEN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Property Registration Number 20605460250

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
No pets and no service animals are allowed at this property

Frequently asked questions

Is Casona Terrace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casona Terrace Hotel?

This hotel doesn't offer parking.

What time is check-in at Casona Terrace Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Casona Terrace Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Casona Terrace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PEN 10 per vehicle applies.

Where is Casona Terrace Hotel located?

Located in Historical Center, this hotel is steps away from Museo de la Universidad Nacional de San Agustín (UNAS), Casona Editora Peru and Iglesia de La Compañía. Claustros de La Compañía and Society of Jesus Architectural Complex are just steps away. Arequipa Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casona Terrace Hotel Reviews

7.8

Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 26 reviews
Rating 8 - Good. 10 out of 26 reviews
Rating 6 - Okay. 4 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

Reviews

Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was great. I went with a group and they had the rooms ready even before check in. Service was always there to help, it has a great view, and the hotel is very close to Plaza de Armas, so everything was very accessible. The beds were also very comfortable! Very great stay. I am sad I forget the name of the employee who helped us out, but an employee at the front desk specifically was fantastic.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el trato, la buena disposición del personal y la ubicación.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

CLEICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Norma

Disliked: Staff & service, room comfort
Our family stayed there before and after New Year's Day and we would never stay there again
Verified

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel in Arequipa near the plaza

Nice hotel with quiet courtyard after the bustle of the street. Security gate at the entrance. Great breakfast spread, fresh juices and eggs cooked to order. Helpful front desk personnel.
Verified

2/10 Terrible

Inger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theft at Casona Terrace

We had several smal but valueable things stolen while our luggage was stored for 3 days. We would not recommend anyone to stay here.
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy bueno todo. La atencion excelente y el hotel me encanto Lo recomiendo.
Verified

6/10 Okay

Leukos

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Avoid ground floor level.

I stayed at the ground floor level for a few nights before moving upstairs. Ground floor rooms don't have windows, a safe or a proper shower. Avoid those at all costs. The rooms upstairs are a lot nicer.
Verified

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located one block away from Plaza de Armas. The room was small but nice and clean with all necessities. Really liked the hotel. Breakfast was okay, but I had better ones in Peru (Bread tasted old, limited choices, etc.)
Verified

10/10 Excellent

ONEIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un sitio donde llegar en Arequipa

Un hotel con una ubicación excelente a una cuadra y media de la plaza principal, museos, restaurantes. Muy tranquilo, la habitación muy cómoda y sobre todo la limpieza era a diario con cambio de sabanas, toallas.Buen desayuno buffet sin ser abundante pero con frutas, panes, jamón, huevos, quesos, zumos, café, etc. La atención del personas muy buena. Daniela es una señorita muy amable para atender al cliente y ayudarle en la solución de inconvenientes que se le presenten. Tenía un tour al Valle del Colca y me recogían a las 3: 30 a.m. y me dieron una bolsa que contenía un sandwiche, fruta y jugo para el camino. Definitivamente recomiendo este hotel y volveré a hospedarme en él cuando vuelva con mi hija a Arequipa. Gracias
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Más cuidado con la limpieza

En general bastante bien, sin embargo los días de mi estadía estaban puliendo el sillar de las paredes exteriores. Me parece muy bien que le den el respectivo cuidado, pero las habitaciones y las ventanas se llenaban de polvillo y el personal no lo limpió. Deberían tener más cuidado cuando realizan este tipo de remodelaciones, si un cuarto da justo a donde se están realizando los trabajos, personal de limpieza debería entrar a las habitaciones para verificar que el cuarto no haya quedado sucio.
Verified

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

El hotel es muy agradable.Solo le agregaria un frigobar en el cuarto y que dejen la llave de la puerta al balcon del cuarto,para poder disfrutarlo..
Verified

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in arequipa

The hotel was the nices hotel in arequipa the staff were very nice and the service cleanes and very close to plaza de armas 1 block away
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel, mal internet

Falta mejorar el internet que tienen, aunque el hotel la limpieza y todo es bueno
Verified

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities

Happy with our stay

Overall, we were happy with our stay at Casona Terrace. We were in Arequipa when there were some protests (okay, riots...) going on and the young man at Reception went above and beyond for us. When we couldn't leave for dinner, he found somewhere that was willing to deliver to us and opened up the breakfast room for us to eat. It was most appreciated after a bit of a harrowing trip into the city. The rooms were pleasant and comfortable, it was one of the better beds we had while in Peru. The courtyard is lovely and the upstairs terrace is a nice place to spend some time, as well. The location is very convenient to the main plaza, without being right on the square. The only issue is that the bathrooms are VERY small. Even I, at 5'2 almost didn't have room for my knees when I sat on the toilet. There's no counter space at all and no hooks for bath towels (there is one for a hand towel.)
Verified

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Our bus was running late because of the demonstrations, arrived at 0130, and had to wake up the on call staff (very small hotel) and he greeted us cheerfully, took us straight to our room, and let us register in the morning after the complimentary buffet.
Verified

2/10 Terrible

DAVID

Um funcionário que estraga a experiência

Boa localização. O hotel estava em reforma. Então bem cedo já estava muito barulhento pela obra. Quarto bom, mas infelizmente a descrição aqui no hoteis.com era diferente da realidade. Foram atenciosos no check-in mas na hora do check-out foi estressante. Quase perdemos nosso ônibus por falha de comunicação.
Verified

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Bueno!!!

A 1 cuadra de la plaza principal, habitaciones súper cómodas y muy buen desayuno. Mejoraría la señal wifi en las habitaciones. Excelente atención, nos dejaron ocupar la habitación a las 7 AM.
Verified

10/10 Excellent

andrea del pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amabilidad y calidad

El hotel es hermoso, la ubicación es perfecta, el desayuno estuvo delicioso la atención del personal es increible. Muy muy recomendado
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

We arrived early after bussing from Cusco and expected to have to leave our bags there until check in time but the staff found us a room immediately and allowed us to get in very early. We appreciated being able to have a hot shower after the long bus trip. The room was very comfortable and clean as was the bathroom. There was a good size shower with good water pressure and reliable hot water. The hotel was a short stroll to the main plaza in Arequipa and we didn't have any problems with traffic noise during the night. We stayed two nights and after our stay we went on a tour of the Colca Canyon. The staff happily looked after our main bags while we were on the tour even though we were flying out the day we got back from the tour and weren't going to stay another night.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

close to must see sites

I would stay at this hotel again.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Super beliggenhet, harde senger

Dette hotellet ligger perfekt plasert i forhold til Plaza de Armas Arq. Hotellet er greit. Bakgården er koselig og det er både heis og trapp opp de fire etg. Sengene er veldig harde. Personalet var hyggelig.
Verified

6/10 Okay

Petter

Liked: Staff & service

Nice view from terrace

Rooms were fine and service good. We were able to leave our luggage the hole day after checking out.
Verified

6/10 Okay

Asje

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice

Hotel rooms were very nice and new, with enough space. Beds should be looked at for newer and softer mattresses. Wifi: had to log in every time phone went out, response was that this was the way it worked and that it was a pain. Breakfast was unfortunately not up to standards with any other hotel we stayed in. Food&fruit were out of date and smelled, toast already made(??), no eggs or anything available or crew to monitor. Coffee was hot water and bags, not the real coffee, most times water had run out. Tables not cleaned, staff was friendly but limited in their capabilities to assist. In the early morning we couldn't leave premises as no staff, finally after a while, he came and gate was opened. We wouldn't stay there again, but only for location. Also, they charged 35 soles for taxi when another staff member told us 22 soles max, to airport( which is what we paid on our return to Lima airport).
Verified

8/10 Good

Rikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super service

Endelig var der nogen, der talte engelsk. Servicen var i top fra personalet, noget der kan være svært at finde i Peru. Hotellet ligger meget centralt og har en hyggelig tagterrase. Værelserne er meget små, men hyggelige og rene. Vi var meget tilfredse med vores ophold.