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"Great facility"

"Clean and super nice! "

"Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location. "

"After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!"

"Great hotel SPA staff were very friendly, food and drink very expensive, "

"Every now & then, you find an absolute Gem, this was most certainly 1 of those occasions, the service at reception was simply outstanding both upon arrival & today on departure, all staff were extremely welcoming & friendly & although we knew no Italian (which is shameful English education system) they all spoke in good, clear English, the food was simply superb, every dish was cooked & presented in perfection, the immediate area around the hotel grounds was meticulously maintained, we chose a room with a partial lake view, but, in fact, it had a superb view & we were in awe. Of the whole feel & vibe of the place, both Caroline & I would like to express our heartfelt warmth & gratitude for the superb attention given throughout our stay, each & everyone we met & spoke to were great ambassadors to your Hotel, thank you, thank you, thank you, hope to see you again in the future."

"Beautiful room and bathroom at the front of the hotel. Had large balcony, shared with other rooms (although nobody else used it when we were there). Extremely comfortable room with efficient aircon. Food in the on-site restaurant was excellent, as was the hotel's home-grown/produced wine. Breakfast also great, with loads of choice. Staff polite and helpful. Some noise from passing trains when windows were open, but being near the station was a requirement for us, and this didn't impact our stay. "