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Aparthotel

Smartflats - The City

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Smartflats - The City provides everything that you need. Guests can connect to free in-room WiFi.

Reviews

5.2 out of 10

Popular amenities

  • Kitchen
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Studio

Standard Studio | Free WiFi

Standard Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Deluxe Studio

Deluxe Studio | Free WiFi

Deluxe Studio

  • Sleeps 3
  • 1 Double Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Classic Apartment

Classic Apartment | Living area | Flat-screen TV

Classic Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Old Town, a neighbourhood in Antwerp, is home to Smartflats - The City. Farmers' Tower and Steen Castle are local landmarks, and some of the area's attractions include Antwerp Zoo and National Maritime Museum. Looking to enjoy an event or a game while in town? See what's happening at Sportpaleis or Lotto Arena. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Antwerp travel guide
View more Aparthotels in Antwerp
Map
20 Cellebroedersstraat, Antwerp, Vlaams Gewest, 2000

What's nearby

  • Rubens House
    Rubens House
    4 min walk - 0.4 km
  • Antwerp Zoo
    Antwerp Zoo
    10 min walk - 0.9 km
  • Antwerp Market Square
    Antwerp Market Square
    12 min walk - 1.0 km
  • Meir
    6 min walk - 0.5 km
  • Green Square
    10 min walk - 0.9 km

Getting around

  • Antwerp Port House Tram Stop
    6 min drive
  • Antwerp (ZWE-Antwerp Central Train Station)
    8 min walk
  • Antwerp (ANR-Antwerp Intl.)
    25 min drive

Restaurants

  • Bistro René
    3 min walk
  • McDonald's
    3 min walk
  • Australian Home Made Ice Cream and Waffles
    2 min walk
  • Antoon Van Dyck Brasserie
    2 min walk
  • Délifrance
    4 min walk

About this property

Smartflats - The City

  • Aparthotel located in Old Town
  • Smartflats - The City provides everything that you need. Guests can connect to free in-room WiFi.
  • Room features
  • All guest rooms at Smartflats - The City offer amenities, such as free WiFi.
  • Other conveniences in all rooms include:
    • Kitchenettes with fridges, microwaves and ovens
    • Stovetops, coffee grinders and cookware/dishes/utensils

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฿2,575 total
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bathroom

  • 1 private bathroom

Entertainment

  • Flat-screen TV

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request) (for a fee)
  • Virtual front desk

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Prior to arrival, you must complete online registration via a secure link

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping fee: EUR 25 per day; may vary based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have any lifts

Frequently asked questions

Is Smartflats - The City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats - The City?

This property doesn't offer parking.

What time is check-in at Smartflats - The City?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Smartflats - The City?

Checkout is at 11:00 AM.

Where is Smartflats - The City located?

Located in Old Town, this aparthotel is within a 5-minute walk of Stadsfeestzaal Shopping Mall, De Keyserlei and Meir. Rubens House and Antwerp City Theatre are also within 10 minutes. Antwerp (ZWE-Antwerp Central Train Station) is 8 minutes by foot and Antwerp Central Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Smartflats - The City Reviews

5.2

6.0

Cleanliness

4.0

Amenities

3.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 2 out of 13 reviews
Rating 4 - Poor. 3 out of 13 reviews
Rating 2 - Terrible. 4 out of 13 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great location

Inside it was good, everything alright best thing was the location. but stairs was not so secure may they are still renovating it!
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Johan Junior

Liked: Room comfort
Disliked: Communication
Remote control of TV was missing. Cleaning personnel could not replace it.
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, room comfort, communication

Horrible

horrible communication. They don't answer the phone and it takes ages to get the codes to get in. flat is just opposite a huge building wharf, isolation is very limited so the noise is horrible from 07:00 onwards. Cannot recommend it to anyone
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Do not stay here! It is horrendous. As soon as you enter the building it stinks, and the air feels really toxic and overwhelming. The flat is big, but that's about all that is good. Every single space and room smells terribly, so much that all of my clothes and bags ended up smelling awful for days, and i had to wash them to get the smell out. The lighting in the flat is very unpleasant, kind of dark with a blinding glare. The plugs don't work, the TV doesn't work, the door on the shower is broken. In the bedroom I couldn't charge my phone as the light switch seemed to be wired into the wall.socket, so when I switched the lights off to go to sleep it switched off the power for the plug that was charging my phone. The flat is next to the main entrance to the building, and every time someone goes in or out, it is incredibly loud and sounds like there are people actually in the flat with you. Communication is awful - I got in contact with smart flats, who didn't reply and didn't address any of the issues. The flat was probably the worst place I've ever stayed in, in terms of the smell. It ruined my trip to Antwerp. Please avoid this place. Thomas
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Ryan

Liked: Cleanliness, room comfort
Disliked: Communication

Check-in is a BEAR

Check in was a bit of a hassle. We never received the mandatory checkin email, which required chatting with hotels.com to resolve the issue. We tried to call the smartflats people after receiving the number from hotels.com (the one on the website is disconnected) directly and were put on hold (while we were chatting with hotels.com) and after 15 minutes of being on hold, we hung up. The checkin also requires a photo id scan from your phone as well as an additional $$ euro deposit before they will give you the access codes. Just expect some hassles trying to check yourself in. Also, they’re doing MAJOR construction directly across the street, which resulted in a 7:30 wake up call of pneumatic drills followed by the sound of falling bricks. This continued throughout the day. It was however tolerable. The flat did come with a small washing machine—a definite plus—but no dryer nor clothesline/pins to hang up things to dry afterward. We made due by hanging things from open windows and the radiator. Finally, the coffee maker uses little custom espresso sachets, and they only give you a couple for the entire stay. If you like making coffee in your room in the morning, best to bring your own instant. There was an electric kettle. The room itself is quite comfortable and a good location.
Stayed 2 nights in May 2024
Verified

4/10 Poor

Mera

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Kein Ansprechpartner für Mängel, nur ein Chat. Behoben werden Mängel nicht. Viele Defekte und schlecht gereinigt. Absolut nicht zu empfehlen.
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

madeleine

Disliked: Cleanliness, communication

Nous n'avons pas eu la réservation convenu

Séjour limite désagréable, j'avais réservé pour une adresse et nous avons eu une adresse différente à la dernière minute, l'interlocuteur n'était pas aidant dans sa façon de dire les choses, nous étions abandonné à nous même, il a fallu qu'on insiste pour avoir quelqu'un au bout du fil, sachant qu'on avait du mal par rapport à la connexion internet du fait que nous n'étions plus en France mais plutôt en Belgique. Les mégots de cigarettes et beaucoup d'humidité. Bref
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Toppetasje, små senger.

Savnet innsjekk info før ankomst. Tungt å bære bagasje opp 5 etasjer. Fin leilighet med deilig baderom! Stille og rolig på toppen. Små senger, veldig trangt å dele! Brannalarm blinker sterkt gjennom natten, forstyrrer!
Stayed 1 night in May 2024
Verified

2/10 Terrible

maria jose

Disliked: Cleanliness, room comfort, communication
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

yue

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2024
Verified

8/10 Good

Jordan

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Johan

Stayed 4 nights in Jun 2024
Verified

4/10 Poor

DANIEL

Stayed 5 nights in Jun 2024