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"I liked the property, nice place for our needs with kids…tv hard to operate or get Netflix. Pool nice, hot tub cold. I left some things on the balcony- kids favorite clothes and 3 floatie vests on the balcony and could not get anyone to look and see if they could hold the. For me or mail them to me (I know they were there). Called three times and no help or call back. Check in was not great. Would not allow a late checkout even by 30 minutes."

"Had a great experience. The hotel and the room was very nice and clean. The staff was great. Thank you! A++"

"Good and quiet"

"Amazing customer service. We were greeted by TY who made the check in process smooth and easy.we were traveling with my mom who has mobility issues. He offered a handicap parking area, suggestions to the gas station and gave water and cookies at check in.... We are grateful for his kindness!! Shenandoah thanks you!"

"The staff was very friendly and accommodating to our early arrival. The view was perfect."

"Bathroom not clean, four hair in the shower"

"Our room was not cleaned daily. The second elevator was out of service. Given that it was a Holiday weekend and the hotel was full, more effort should have been made to have the elevator in service."

"Staff was excellent and helpful Clean rooms Central location"

"My husband and I stayed at Crystal Bay for almost two months, as we sold our house and we are about to move to a different part of the world, but I had to finish up my work. It was a great experience staying there, it made us feel like home. All the staff are super friendly, just down to the earth; breakfast was amazing; hotel atmosphere was nice, classic and full of taste. We really enjoyed our time while staying there."

"asked for handicap room, did not get one. unable to use bathroom first night, not wheelchair accessible. elevator out of service, parking was a mess. we will never book thru Expedia again. left a day early but were charged for the room anyway. online advertising looks great but nothing like it really is."

"I wished that was a beach ,and the parking was restricted to big suv.The room was very clean and beautiful decorated."

"I give it one star because I can’t give it 0. There were mouse droppings in my bathroom. Called the front desk and no answer. Expedia called the front desk and no answer. The day I checked out I told the lady in the front desk and she said the manager would call me and nothing. I messaged the property through the Expedia app and nothing again. I HD to sleep in a room with mouse droppings because it was very late when we arrived and I had taken a sleeping pill before I saw the droppings. It was a...

"Very disappointed! After spending so many years at the beachcomber and advising friends and family to go, if management doesn’t understand customer service it’s a total failure. Been going to the beachcomber since 2012 probably and easily spent over $50,000 on our trips. Totally unacceptable to expect hundreds of residents to stay in a 10 person pool, no tv or internet for 3 days pool down 4 days out of 6. The hotel did not live up to the advertised expectations and contract signed. Most...

"Simple room with excellent bed."

"The staff was very accommodating and friendly. They provided a nice upgrade to me that certainly made me feel important to them. Overall very satisfied."

"First time staying here, but definitely not the last. Wonderful location, graet room, polite and professional staff."

"The qualifying the bedding is poor. Need upgrading"

"Rooms were very clean and staff was helpful breakfast was excellent."

"There was no fridge in the room. Had to go to them to request one because the phone wasn’t working"

"Door kept locking and would make me redo the key multiple times. Not sure why I need to pay to park a car when the hotel costs so much anyway."