The pool was dirty and felt slimy. There were a few groups that were loud. The bathroom was so small the toilet and tub were just about touching. A couple of the access doors were stuck so you had to walk the long way around to your room. The breakfast area was not wheelchair accessible at all. Out of 20 tv channels, about 10 were sports or were not working. This hotel is very dated and needs to remodeled.
Not handicap accessible. No grab bars 8n shower or by toilet. Wheelchair bond person could get down stairs to get food for breakfast. Pool and hot tub closed. Feet were filthy after shower going to bed. While using the handicap accessible ramp into hotel there were so many bumps and cobble stone it broke our wheel on our wheelchair. Staff was trying to be so helpful but facility conditions were not H elpful.
Deborah
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก management วันที่ 21 พ.ค. 2024
We're sorry to hear you didn't have the best stay. I do see here we replied to your message letting us know you had a wheelchair. We did write back to inform you that the room you booked was not handicap accessible and we had other options available that would be better for you. We're sorry that this was not the best stay but, we are continually working to improve.
Lady was rude I will not stay there again and I still haven't got my 50 dollar deposit
Robin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก front desk วันที่ 20 พ.ค. 2024
We are sad to hear that you did not enjoy your stay. Your deposit/incidental could take up to a week to back into your account. if you still see the pending amount call us so we can help to figure out why.
Entire hotel interior needs to be updated. Carpet in the rooms feels damp and dirty. The cooling units are loud; we slept with ours turned off, but due to poor sound insulation we heard our neighbors' units as if they were in our room almost.
Check the lights and plugs before you unpack, also there was no smart TV so bring something like a Xbox if you looking to stream, outside of that the hotel was really nice and once the staff learned about the issues with the plugs they fixed it right away and offered to move rooms
Not a luxurious hotel, but served its purpose for busy graduation weekend. The facility is somewhat outdated, and the rooms are very worn out. Our curtains were ripped in more places than I could count. But, the beds were comfortable and the room was spacious. It was an easy 7 min drive to downtown Ann Arbor for graduation activities.
My 4th floor room faced the highway. Which made it noisy. The room smelled of rancid bleach. Imagine the worst foot smell. The bathroom mirror was not cleaned.
Front desk staff is horrible. Room was not clean. Wouldn’t take a shower there was other people’s hair still in it. I will never stay at this dirt hole again
Brenda
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก front desk วันที่ 9 พ.ค. 2024
Thank you for taking the time to leave us a review.
The gals at the front desk were wonderful, and the hallways were nice and bright (great for a female traveling alone).
But when I arrived, my door was latched open (maybe by housekeeping?) The front desk employee understood my concern and kindly walked back with me to make sure the room was empty and safe.
The place generally feels somewhat run down. I was appalled to find someone else's fresh makeup on a supposedly clean wash cloth at the BOTTOM of the folded stack. Not acceptable. I would not return.
William
เข้าพัก 1 คืน, เมษายน 2024
10/10 ดีเลิศ
Erlinda
29 เม.ย. 2024
Erlinda
เข้าพัก 1 คืน, เมษายน 2024
4/10 แย่
Fordyce
28 เม.ย. 2024
Electrical in room was not functioning properly and plugs so worn they wouldn’t hold an adapter.
Luggage carts were worn and need wheel maintenance.
Breakfast was nice except awful sausages.
Thank you for staying with us and for leaving the review.
8/10 ดี
Robin
เดินทางกับครอบครัว
23 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Staff at check in was very nice. We had a short stay but would probably choose a room in middle of hotel overlooking the really nice pool area. Our room was very small, very thin walls and in a wing that felt almost detached and in need of updating. Value for our $$ was good.
Robin
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก front desk วันที่ 25 เม.ย. 2024
Thank you for the review. We are happy to hear that you enjoyed the stay. Hope you see you again.
Our first room in the "Atrium" was not clean, had a noisy air conditioner, and it had a bad odor. We asked for a different room in the "Tower", and the room was significantly better. The bed was very comfortable.
Sam
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก management วันที่ 19 พ.ค. 2024
We're glad to hear that our staff was able to accomidate you durring your stay!
10/10 ดีเลิศ
Todd
15 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Was clean and nice staff great breakfast
Todd
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก front desk วันที่ 16 เม.ย. 2024
Thank you for the review. Nice to hear you had a nice stay.
Got there around 1am checked in went to my room it was horrific. Room was in construction. Got another room not the best. Kept having to change the key card I got no house keeping during my stay even after a request and my daughter found bugs in the apple juice. Reported it all and all I got was “sorry mistakes happen” I travel a lot and I’ve stood in cheaper hotels with better service.
Angeliz
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก management วันที่ 19 พ.ค. 2024
We're very sorry to hear that you did not have a very good stay with us. We certainly were not informed of the bugs in the apple juice however we understand that going into a room that was still being renovated may have been starteling. You were mistakenly given 246 instead of 264 due to a transposition of the numbers. Our staff would never knowling give away a room under repair. We do appologize for this inconvenience.
Pros: Friendly staff, gift shop, full breakfast, comfortable bed and pillows, good price for value, rooms were decently clean
Cons: AC doesn’t work, no ventilation fans in bathroom, cleaning product residue left on hardwood floors make it slimy and slippery. Hot tub was disgusting and filled with tons of unsupervised children under age 8.
Megan
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก management วันที่ 19 พ.ค. 2024
We're glad to hear you had a good stay with us! We'll certainly make sure that maintenance takes a look at the a.c. in your room so that it is no longer a problem. We have also since taken further steps to remove unspervised children from the pool as it has become a trend for parents to not watch their children.
8/10 ดี
Amber
14 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Stay was great but the pool and hot tub were looking very icky so we didn’t wanna swim.