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"We arrived to no one around and after walking around the property finally saw an envelope with our name on it and our key. Our room smelt moldy and damp. The carpet was dirty and the walls were peeling. The beds were very uncomfortable. It was shocking to see after such a high rating. The yard was unkempt and there was a general air of neglect about the whole place. "

"Nice weekend away, very nice hotel and the staff were friendly and helpful. Very comfortable and a great breakfast. Only a stones throw from the beach and the shops and bars. Would recommend."

"Beautiful, comfortable boutique hotel stay with exceptional staff. Marie was wonderful, acquainted us with the history of the Castle and the wonderful hotel amenities. She even assisted us with extending our stay. Can’t wait to return for a summer visit! 5 star and a highlight of our South Wales adventure!"

"Breakfast was excellent! Lots to choose from . Staff were really helpful & friendly. Just what we were looking for at Elm Grove lovely & relaxing place to stay ☺️ lots of advice on places to see like caldey island which was amazing. "

"We had an amazing stay, the hosts were absolutely fab. Thank you so much will definitely be returning xx"