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"Nothing unique, so what? See previous comments for why we liked it."

"Comfortable beds, great linens, all the extras you would expect in a better quality hotel. They even left eggs and bread for breakfast so we wouldn't need to run out on the first evening. I loved the unique decorating touches and gardens. But I needed a step-stool to unlock the patio door and could not find one. Also, please provide explanations for starting the dishwasher and washer - your American guests were not familiar with the brands and did not want to risk abusing them. And the...

"Beautiful hotel! Location is fantastic, in the historic area of gorgeous English town. Staff were friendly and so helpful "

"Un lugar muy auténtico. El apartamento es perfecto para una familia de 4. Limpio, amplio, cómodo. Dispones de lo necesario para tu estancia. El restaurante sirve comida de calidad y las raciones son enormes. Nos atendieron estupendamente. La zona es preciosa. Esta vez nuestra estancia tuvo que ser corta pero esperamos volver para disfrutar más tiempo del lugar. "

"Great rooms, great service, great location. No complaints whatsoever. "

"Easy to find, easy parking, quick check-in, comfortable warm room. "

"Situated in the very centre of Kelso, convenient place to stay when exploring the area. Checkin was done very easily, with clear instructions sent beforehand. There is a Greggs just in front of the hotel, and also several restaurants and takeaways in close vicinity. There was double glazing in the room, and hence better insulation. "

"Yes, all very friendly. "

"Friendly staff good beer and a comfortable bed "

"Staff were very friendly and helpful. Hotel, although dated, was lovely and rooms (riverview) were lovely. Couldn’t fault anything and we will definitely be back. "

"The room was very clean and the cleaning staff were so helpful and friendly in the morning. We would definitely stay again when we are next up in Berwick. "

"Excellent from start to finish - welcome was genuine and friendly - professional and prompt. Cleanliness and quality service throughout stay"

"friendliness"

"Yes, was meant to be a double room though, was instead 2 single beds pushed together. Breakfast was good but a little small in portion size, but was still good. Staff were very welcoming and the young girl on the bar was very nice 😉"

"Great location and lovely outdoor space to relax with a drink "

"We have stayed several times now. Always spotless with great friendly staff"

"Pros - friendly check in, great tea tray with fresh milk, spotless room, very cosy and welcoming, lots of parking Cons - if your a light sleeper fridge noise might keep you awake"