Sadly this was not comparable to the other wholly positive experiences we've had at other Novotel hotels.
- The room was not prepared with a bed for our child, despite the clear inclusion of a child on the reservation, a reminder phone call days before arrival & further requests on arrival.
- Food was served cold in the restaurant.
- Despite buying several drinks & meals, we were refused tap water for an infant at the restaurant, which is just offensive.
It's a shame that this stay, right at the end of an otherwise great break, has somewhat tarnished our otherwise positive view of the chain.