Lots of new building happening around Holiday Inn so abit more difficult to access hotel. Limited space/parking at front entrance. Parking was extra but expect in Europe.
The service of the staff was outstanding.Everyone we dealt with were super fantastic.The people were awesome.
the surrounding property is terrible because of all the contstruction going on, but this is not the hotels fault.The hotel needs some food options as there is no place close by...Overal we enjoyed our stays there.
Die Unterkunft war sher Nett - Freundlich - Zuvorkommend - konnten früher auf Zimmer - gute Leistung.
Umgebung ein wenig gut - Baustelle - schlecht Beschildert wo das Hotel ist - Schlechte Wege zum Hotel.
I paid more in expedia.com for the option of pay at the property because wanted to pay in cash but when I got there the hotel didn't except cash only card and I was very upset because I paid more for nothing.
Also no room services in the evening , asked for extra blanket and didn't have. Breakfast was very poor. Very cheap hotel for a lot of money.
Dany
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Ralph E. วันที่ 8 พ.ค. 2024
Dear Dany,Thank you for sharing your feedback following your recent stay with us. We appreciate your perspective and take all comments seriously.We apologize if there was any confusion regarding our payment policy. As a cashless hotel, we aim to streamline the check-in and payment process for our guests. It's also stated on Expedia's website that we do not accept cash payments.Regarding your comment about room service, we want to clarify that Holiday Inn Express hotels operate as select service hotels, and room service is not a brand standard. We apologize if this was not made clear during your stay.Your insights are invaluable, and we will use them to improve our communication and services moving forward. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Ralph E.General Manager
4/10 แย่
Kusum
5 พ.ค. 2024
ชื่นชอบ: ความสะอาด
There was no shuttle provided from airport. Took me 2 hours to find airport. Was not easy to find.
Kusum
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ralph E. วันที่ 8 พ.ค. 2024
Dear Kusum,Thank you for sharing your recent experience with us. While we value all feedback, we're sorry to hear that your stay didn't meet your expectations.Regarding your mention of shuttle service, we want to clarify that we don't offer this service and is something we don't promote. However, taxis are readily available and can typically reach the hotel from the airport in just 15 minutes. Additionally, there's a train station conveniently located below the airport which is 4 minutes to the Hoofddorp station and a 10 minutes walk to the hotel, providing another efficient means of reaching our hotel.We appreciate your insights and hope to have the opportunity to better serve you in the future.Best regards,Ralph E.General Manager
Not informed that the hotel was surrounded by a construction site , the room was not up to expectations, no fridge, no safe, only Luke warm water in the sink(health and safety apparently) the bed was right against the wall and if you turn over in the night you would knock the art work off the wall, the star were excellent, the hotel was clean, unfortunately many carpet stains in the public area's,
The hotel’s description on its facilities is misrepresenting. The Hotel’s web-site describes that its rooms have in-room heating and A/C controls. After our repeated complaints on 16.4.2024 and 17.4.2024, the duty manager Mr. Dario Tasende explained that the hotel provided only central heating for all rooms, and there was no individual A/C controls at the moment. To compensate our discomfort, Mr. Dario promised to refund one night’s hotel fee.
Clean and functional room. Great for a lay over. Next to a major construction site which makes it a bit unpleasant.
Wifi is terrible. Don't count on it.
Het hotel zelf was top. Kamer heeft precies wat je nodig hebt. Ontbijt idem dito. Alles was netjes en schoon. Enige vervelend wat wij hebben ervaren is dat er precies naast het hotel gebouwd wordt. Dus al vroeg hoor je de werklui bezig. Hotel ligt daardoor ook tussen veel steigers, zand en bouwwerken.
Great for the price. Walkable to train. Very friendly/helpful staff. There is construction nearby but it’s not that big a deal.
Jennifer
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Ralph E. วันที่ 8 พ.ค. 2024
Hi Jennifer! It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!Kind regards,Ralph E.General Manager
Hi Stella, It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!Kind regards,Ralph E.General Maneger
Hi Akshay Dienshkumar! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!With kind regards,Ralph E.General Manager
8/10 ดี
Jaqueline
24 ก.พ. 2024
Jaqueline
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ralph E. วันที่ 8 พ.ค. 2024
Dear Jaqueline, Thank you for taking your time to share your experience. We're truly grateful for your kind words and positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. Thanks! Kind regards,Ralph E.General Manager
Muy poco amable la recepcionista, se equivocó en la reserva . El hotel no se ve por qué no tiene letrero visible lo buscamos por una hora hasta que alguien nos dijo que estaba en la otra cuadra y además ni siquiera es la fachada que muestra en la foto.
Abelardo Manzo
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก RE วันที่ 28 ก.พ. 2024
Dear Abelardo Manzo, thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. Your feedback is important to us, and we're committed to addressing these issues to the right people to ensure a better experience for our guests moving forward. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. Kind regards,RalphGeneral Manager
Location is very convenient and easy walking distance to dining and shopping.
David C
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก RE วันที่ 20 ก.พ. 2024
Hi David C! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!With kind regards,Ralph EcuryGeneral Manager
6/10 พอใช้
Leif Mikael
เดินทางเพื่อธุรกิจ
7 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Leif Mikael
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก RE วันที่ 12 ก.พ. 2024
Dear Leif Mikael,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your input as it helps us to continually improve our services and facilities.We're glad to hear that you chose to stay with us, and we regret that your experience didn't meet your expectations entirely. While we strive to provide exceptional service to all of our guests, we understand that there may have been areas where we fell short during your stay.Your satisfaction is important to us, and we would have appreciated more specific feedback to better understand the aspects of your stay that were less than satisfactory. Nonetheless, we assure you that your comments are valuable to us, and we will take them into consideration as we work to enhance the overall guest experience.We hope that you will consider staying with us again in the future, allowing us the opportunity to exceed your expectations and provide you with the outstanding service that we are known for.With kind regards,Ralph EcuryGeneral Manager
Hi James! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!With kind regards,Ralph EcuryGeneral Manager
6/10 พอใช้
Rick
เดินทางเพื่อธุรกิจ
31 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
It was ok but not happy not worth of money
Rick
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก RE วันที่ 1 ก.พ. 2024
Dear Rick, Thank you for taking your time to share your experience. We're truly grateful for your review. We hope that we will be able to welcome you back in the nearest future. Thanks!Kind regards,Ralph EcuryGeneral Manager
2/10 แย่มาก
Daniel
29 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Construction works all around hotel with work going on all through the night. Multiple stains on walls and carpets. Staff incompetent, asked for a bottle of wine was charged for 2 glasses and then for a full bottle (total €43!!!!) rather than just for the bottle we asked for.
Daniel
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก RE วันที่ 1 ก.พ. 2024
Hi Daniel. First of all, thank you for taking your time to leave us feedback. We apologise for any inconvenience and understand the frustration with the construction noise during your stay. We apologize for any service issues that affected your stay. Your feedback is important to us, and we are committed to addressing the concerns you've raised to enhance our service quality. Thank you for bringing these matters to our attention. We are committed to guaranteeing comfort of our guests, and we hope to make your future stay more comfortable. Thank you!Kind regards,Ralph EcuryGeneral Manager
Room was extremely hot and could not control the AC individually. It was controlled manually by the front desk. Changed rooms and still did not help. Asked if we could check out early and just pay for the nights we stayed and was told we would not receive a refund. Made for a miserable stay.
Taylor Gabrielle
การตอบกลับจาก RE วันที่ 1 ก.พ. 2024
Dear Taylor Gabrielle,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the discomfort you experienced due to the temperature control issues in your room. Providing a comfortable and enjoyable stay for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard.Rest assured, your comments have been shared with our maintenance team for immediate review and necessary improvements to ensure such issues are addressed promptly.Please accept my sincerest apologies for any distress this may have caused during your stay. As a gesture of our commitment to your satisfaction, I would like to offer you a 50% discount on your next stay with us when booking directly with the hotel. We hope that this offer demonstrates our dedication to making amends and providing you with the exceptional experience you deserve.Please do not hesitate to contact us directly to arrange your next reservation and ensure that your stay exceeds your expectations. We truly value your feedback and the opportunity to regain your trust.Warm regards,Ralph EcuryGeneral Manager
Perfect service from staff. I would have given this hotel 5 star if there was a free shuttle bus to and from the Amsterdam Airport. It was so expensive getting Uber or taxi to the hotel and the area is not close to anything.
Evelyn
การตอบกลับจาก RE วันที่ 18 ม.ค. 2024
Hi Evelyn! It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!Regards,RalphGeneral Manager
Dear Angela, thank you for sharing your experience. We're genuinely grateful for your positive review. Your happiness during your stay is our ultimate goal, and we're thrilled to have achieved that. We'll continue to provide top-notch service and can't wait to see you again!Regards,RalphGeneral Manager
2/10 แย่มาก
Swisspaints Group
7 ม.ค. 2024
Swisspaints Group
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก RE วันที่ 1 ก.พ. 2024
Dear Swisspaints, thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. Your feedback score is important to us, as we strive for exceptional service. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review.With Kind regards,Ralph EcuryGeneral Manager
Hi Isabel, It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!Regards,RalphGeneral Manager
Dear Laurent, Thank you for taking your time to share your experience. We're truly grateful for your positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. Thanks! Kind regards, Regards,RalphGeneral Manager
I came from Boston, USA for vacation. This was a good place to stay because it's near the train. I was a woman traveling alone and felt very safe walking around the area. The staff was accommodating and the property was clean and comfortable. I took trains into Amsterdam and also to Schiphol airport to connect with other trains to The Hague and Hengelo to meet friends.
katrina
เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก RE วันที่ 18 ม.ค. 2024
Hi Katrina, We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!Regards,RalphGeneral Manager
Hi Simone! We're delighted to hear that you had a great time with us! Your positive feedback score brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!With kind regards,Ralph EcuryGeneral Manager
The hotel was nice enough but the outside construction was noisy and difficult to navigate.
Julianne
การตอบกลับจาก RE วันที่ 12 ก.พ. 2024
Dear Julianne, Thank you for taking your time to share your experience. We're truly grateful for your kind words and positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. With kind regards,Ralph EcuryGeneral Manager
Dear Evelyn, Thank you for taking your time to share your experience. We're truly grateful for your positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future. Thanks! Kind regards,RalphInterim General Manager
2/10 แย่มาก
Navid
26 ธ.ค. 2023
Navid
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก RE วันที่ 18 ม.ค. 2024
Dear Navid, thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. Unfortunately, there is no comment or feedback in your review which is important to us, as we're committed to addressing these issues to the right people to ensure a better experience for our guests. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!Regards,Ralph General Manager
Hi Deborah! We're delighted to hear that you had a great time with us! Your positive review brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future! With kind regards,RalphInterim General Manager
6/10 พอใช้
Mildred
เดินทางกับครอบครัว
19 ธ.ค. 2023
There is a construction taking place in the whole area.
Mildred
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก RE วันที่ 23 ม.ค. 2024
Dear Mildred, Thank you for taking your time to share your experience. We're truly grateful for your review. We hope that we will be able to welcome you back in the nearest future once the constructions is all done. Thanks! Kind regards, RalphInterim General Manager
Hi Anonymous! It warms our hearts to read such a positive review score. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your review score motivates us to continue delivering exceptional service. We can't wait to have you again soon! With regards,RalphInterim General Manager
Hi Casper! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future! With best regards,RalphInterim General Manager