Thank you, Vir!

Dear Carla,Thank you for your feedback. I am sorry to read that your stay wasn't up to your expectations. Your experience has been shared with the related departments for review and improvement. I can confirm that not the entire housekeeping staff speaks Dutch or English, therefor we have supervisors in every building who do and for requests about cleaning, our reception is 24/7 at your service.I truly regret the fact that you don't want to stay with us anymore. Please trust that we take your comments seriously and use them for improvement.With kind regards,

Dear Tom,Thank you for reviewing us. I am sorry to read that we were not entirely able to meet your expectations. We are currently renovating, so I hope the next time you would choose our hotel, everything will be fully to your expectations.With kind regards

Dear Baris, Thank you for sharing your experience with us. I am sorry to read that the check-in didn't went in a pleasant way. Sometimes it occurs that we can't provide the reserved room. If we know it in advance, we contact the guest to discuss the alternatives. When it happens on the day itself, we are obliged to give a similar or better room, and if needed with a compensation. We were indeed short on Quad Apartments, so we had to choose some reservations (with 4 adults) and offer them 2 twin rooms in our main building. In this case it is better than reserved, because the 2 rooms are more expensive than the apartment, more space and two bathrooms instead of 1. When there are other reasons for choosing apartments, we try to find a solution on the spot. Gyorgy just followed the steps of procedure, which was prepared for your reservation. I can assure you that we do this only when there is no other option. It is possible that there was an unexpected check-out that popped up. I am happy that Kandi noticed it and was able to offer it to you. I hope you enjoyed your stay and I will personally thank Kandi for her professional handling. I hope to have the pleasure of welcoming you again the next time you'll be visiting the Netherlands. With kind regards, Jofriede Guest Relations

Dear Nadeem,Thank you for rating us! I hope to have the opportunity to welcome you back next time you visit Amsterdam.With kind regards,Jason

Dear Analia,Thank you for rating us! I hope to have the opportunity to welcome you back next time you visit Amsterdam.With kind regards,Jason

Dear Maureen,Thank you for your review. I am sorry to read that we needed to provide you with 2 rooms instead of one. I hope you have enjoyed your stay with us during your 50th birthday! I will pass your review to our colleague Jill. Please let us know next time before you are planning to visit us again. I hope to have the opportunity to welcome you back next time.With kind regards,Jason

Thank you, Evangeline!

Thank you, Joanne, for your kind words.We look forward to welcoming you again.

Thank you, Sanela.

Dear Chiacheng,Thank you for your rating. Could you please contact the hotel and inform us about your experience and feedback. We would really appreciate it. With kind regards,Jason

Dear Cooper,Thank you for rating us. I hope to have the pleasure to welcome you back next time.With kind regards,Jason

Dear Suliman,Thank you for writing us a review. I am sorry to read that you didn't like our beds. I hope you have had a good stay overall.With kind regards,Jason

Dear Juan,Thank you for rating us. I hope to have the opportunity to welcome you back next time you visit Amsterdam.With kind regards,Jason

Thank you so much, Tu Hung!We hope to have the pleasure of welcoming you again.

Dear Gerardo,Thank you for rating us! I hope to have the opportunity to welcome you back next time.With kind regards,Jason

Dear Charles,Thank your for your review. I am happy to read that you have enjoyed your stay with us. Thank you very much for your feedback. We take this for improvement in our services. I hope to have the opportunity to welcome you back next time you visit Amsterdam.With kind regards,Jason

Dear Aurelie,Thank you for your review. I hope to have the opportunity to welcome you back next time you visit Amsterdam.With kind regards,Jason

Thank you for your review.

Dear Nisha,I am sorry to read that the second stay was not to your expectations. I went through our internal reports and noticed that you mentioned it several times. I can also see that at the 10th and the 11th of August Maintenance 'fixed' the dishwasher, but apparently you still couldn't use it. Reception offered you free breakfast as a compensation and apology. Please trust that I will discuss this matter in our management meeting, to make sure those things will be handled more accurate in the future. Therefor I want to thank you for your feedback, this gives us clear insights how to improve our service and efficiency.The welcome packages (sponge, cloth, soap) were temporarely out of stock, Our apologies for the inconvenience that might have been caused.Despite the fact that we did not make a good impression on your second stay, I do hope that you will choose us again whenever you'll be visiting Amsterdam again, trusting that we will improve our service.With kind regards,Jofriede

Thank you for your review. I am happy to read that you have enjoyed your stay with us. I hope we will have the pleasure to welcome you again!With kind regards,LouiseGuest Relations

Thank you for your review.

Dear ESTER,Thank you for your review! I hope we will have the pleasure to welcome you again.With kind regards,LouiseGuest Relations

Dear Joachim, Thank you for writing us a review. I am more than pleased to read that you have enjoyed your stay. I hope we will have the pleasure to welcome you again.With kind regards,LouiseGuest Relations

Dear Jose,We really appreciate for taking time to review us, and thank you once more for positive feedback.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Dear Marielle,Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Dear Saskia,We really appreciate for taking time to leaving us review and our apology for messy check in process. We will try to do our best in the future to ensure smooth check in process. Once again thank you for you feedback.

Dear Jennifer.,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner.

Dear Ayako,Thank you for rating us! I hope to see you back soon.With kind regards,Jason

Dear Karen,Thank you for writing us a review. I am more than happy to read that you have entirely enjoyed your stay. I hope we will have the pleasure to welcome you again!With kind regards,LouiseGuest Relations

Dear Rubens,Thank you for your review. I am happy to read that you were satisfied during your stay. I hope we will have the pleasure to welcome you again.With kind regards,LouiseGuest Relations