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"Stay was great. Went for business"

"We loved our stay here. We came from the UK and were very happy with everything. The Hotel is warm and welcoming with friendly staff. There is a pool, gym and jacuzzi available for use 24/7. The bed was so comfy and the room service staff kept things nice and tidy. There was always someone working towards upkeep, maintenance and cleaning during the day. Gardening staff busy making sure the outside looked perfect. We will definitely return."

"Super clean. Very modern and attractive room. Very good price. Comfy clean bed. Good and plentiful parking. Everything inside and out in excellent condition. My needs simple? For me this was perfect. "

"Very clean rooms. Could use some updating! Great value for the price. Front desk staff was very friendly and helpful. Would definitely stay again"

"Fair"

"Room was clean and ready for arrival. We booked an accessible room, which was very large and suited our needs quite well"

"The rooms were good for what we needed, but our check-in time was over an hour late even though we booked in January"

"Great stay. Comfortable and super clean. Staff was super friendly."

"It was a bit skimpy, sufficient enough for a quick grab if needed. "

"Ran down and old was giving another room because my first room smelled like piss and misery. Needs work done to the property badly probably wouldn’t stay again."

"It was close to the airport"

"so much better than other comparable hotels, will definitely book Tru in the future"

"Breakfast was great, room very nice and clean. Friendly and helpful staff. "

"Designated breakfast area was blocked off but restaurants are within walking distance. Parking felt safe, security patrolling at night. "

"Room was clean and hot tub was nice "

"The man at the front desk at night is awful at customer service. I walked in and he simply said "Name". No greeting, etc. Seems like he hates his job. The female member of staff working in the morning was much better. The whole room smelled very strongly of cigarette smoke, it was unbearable. Walkways smelled of marijuana. Sheets had stains on. Very unclean and unwelcoming place. "

"Be fully prepared to not have a room reserved for you even though you booked weeks in advance. After an 8 hour drive, we arrived within the check-in window to be told they had no reservations for us. We told several excuses, one being their system went down and wiped their reservations. They were booking in people before and after us. They were unable to assist us in figuring out other hotels in the area. We were in town for a festival, and like many others, our hotel canceled our reservation...

"We were not apprised of the “rooms are cleaned every 3 days” policy. The bedding was never changed and we had to request towels for the room. We requested service for the duration of the stay which was not honored. This resulted an uncomfortable stay.Also the toilet flush handle needed replacement but a fix was improvised with electrical tape."

"Let me first state the POOR rating is for EXPEDIA and not Homewood Suites. The hotel was amazing! Clean, friendly helpful staff , great restaurants/shops close by. Very nice Happy Hour w wine/beer/cheese/snacks as well as breakfast. My complaint is with EXPEDIA. I paid for a room w 2 queen beds. (We did a girls trip to see a concert) We were given a room w a king bed and sofa bed. When I call the front desk (they were very kind) he explained to me that EXPEDIA had changed my reservation to a...

"TV hardly worked. It wouldn't connect to the Internet and kept cutting out while it was on. Staff was friendly, and it was a 3/5 on cleanliness. They definitely need to deep clean those rooms with some of the stains on the floors. "