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"There was some work going on for the new spar but didn’t affect us staff really kind especially Kieran and Mathew definitely will return we had a superb room with a big bay window overlooking lake Windermere"

"Rooms were nice and clean but we had an annoying noise coming from an air vent inside a wardrobe that drove us wild, made them aware and they attempted a bodge to cover it up but it still persisted and spoiled our sleep. The only other complaint is when we were dining a family with young children had been eating beside us and the kids had food on the floor, due to the hot weather there were a lot of flies about and they were congrigating around the food on the floor. This was like this the whole...

"This is an older hotel in a gorgeous location right on Grasmere Lake. The interior has been modernized, which some traditionalists lament, but it is very comfortable. There is humorous, whimsical art throughout the facility. The large spa is a real plus. Breakfasts are ample and offer plenty of options. Large bathtubs in the rooms are very nice. Our shower stall often smelled musty, but this could be relieved by leaving the door open. A full length mirror in each room would be a good addition....

"Good"

"Great hotel, everything perfect, will be back"

"Front Reception was excellent! From that point on everything went down hill. A very run down room with a dirty window looking over the car park. Threadbare carpet and frayed edges of the mattress hanging down. Dated decor and a less than pristine bathroom with a disgusting non slip mat! Really! Loud music played in the breakfast room. Cold plates - Coffee like dishwater The morning server looked like she slept in her clothes with a straggly pony tail and un-ironed shirt. I already informed the...