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"Mayra is the best front desk representative. She is professional and helpful and kind. She is the only reason why I stayed an extra night there as opposed to another hotel down the street"

"Room could have been more clean. Used towel left hanging on the shower rod. Hair and dust bunnies in the corners of the bathroom. Overall was decent. Hotel still felt newer. Staff was great."

"We like the location of this hotel; it's very close to ONT airport. The carpets and the elevator were not clean; hopefully, We probably"

"Good breakfast"

"The hotel was more dated in person compared to the photos. The entrance into hotel seemed to be under construction, the floors looked like they were working on it. When I arrived there was no one at the desk , I had to the person sitting in the office to the side if front desk was on a break? He had to look for her and she finally showed up and checked me in. The front desk was giving cheap motel vibes. This didn’t seem to be corporate Hyatt hotel. The most frustrating part of the stay was only...

"Nice hotel, comfortable room, and very close to Ontario airport."

"The sauna was really dirty"

"the rugs on the floors were dirty not cleaned. Curtains were torn and dirty. the blinds were torn. the worst was the elevator (the only one in the building broke and was down for the five days we were their. So we had to walk up and down the stairs. with our luggage when we left. The food was bad. We had our family reunion and dinner their the table cloths were dirty. They said they would consider talking something off our families bill but that did not happen. the food they have for breakfast...

"Good hotel for a quick overnight or a few days. Room was clean and bed was comfy. Centrally located to other amenities and minutes to the airport. Check-in was easy."