2/10
The bed was horrible and uncomfortable with a thin saggy, mattress. The shower faucet handle broke off in when my son tried to turn it on, leaving water gushing with no way to turn it off. I called the front desk and they said there was no one to fix it. I was able to turn it with my fingers. When I spoke to the manager in the morning, he was flat, not apologetic and made me feel like I was wrong for saying anything to them, like I was supposed to expect these room conditions. After I also shared that there were guests stoping above me and jumping off the bed past 11:00 pm, he then relented and said he could credit me 11,000 points. I have yet to see that reflected on my Marriot Bonvoy account.
Camille
เข้าพัก 1 คืน, มิถุนายน 2025