Thank you for review. We are sorry to hear that your stay did not match expectations. We will use your feedback to make improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. We are pleased to hear you enjoyed your overall stay with us. Thank you for staying with us. We hope to see you for a future stay.
6/10 พอใช้
Myakye
18 ก.พ. 2024
Myakye
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christine F. วันที่ 20 มี.ค. 2024
Thank you for leaving us a review. We are sorry to hear that you did not enjoy your stay with us. We will continue to work on improving guest relations. We hope you will come back for another stay to see the improvements. Thank you again for staying with us.
Sheets had stains waited 25 minutes for front desk to check in tub disgusting juat a bad experience
Ciara
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christine F. วันที่ 29 ก.พ. 2024
Thank you for review. We are sorry to hear that your stay did not match expectations. We will use your feedback to make improvements with guest satisfaction. Thank you for staying with us.
6/10 พอใช้
Gladys E Vele
เดินทางกับครอบครัว
29 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Limited breakfast … not fresh
Gladys E Vele
เข้าพัก 2 คืน, ตุลาคม 2023
2/10 แย่มาก
Julie
20 ต.ค. 2023
Julie
เข้าพัก 1 คืน, ตุลาคม 2023
6/10 พอใช้
Raven, Elkhorn
เดินทางเป็นกลุ่ม
15 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Fine. But...... odd. Lighting and motif was bizarre. Clientele was interesting. Staff was awesome. Room was clean.
Even though the young man at the front desk was very nice, the hotel conditions are horrible. My room was very smelly. Thank God I had a can of lysol in my car so spray the room down and it was much better after some time. The bathroom looked like it had not been cleaned prior to our arrival. Terrible terrible! The only good thing this jotel had was the pool. It was warm and clean.
The property dirty and seemed to be a housing situation for people. We had 2 rooms reserved one room the door was almost kicked in by a “maintenance” person with no call from the front desk before the man came. During the night there were people running through the halls screaming all night long. Upon “waking” using this lightly because there was no rest to be had, at 4 am to go to the airport there were around 10 police vehicles outside the building. 10/10 DO NOT RECOMMEND
The rooms were fine. Beds were comfortable. The tv didn’t turn on.
MaryEllen
เข้าพัก 1 คืน, กันยายน 2023
6/10 พอใช้
Barbara
เดินทางกับคู่รัก
9 ก.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This property badly needs updating. I have stayed at this hotel for years and it has not been renovated in many years. The furniture is old. The bathroom is clean but looks dirty due to age.
We booked this hotel for a family trip but luckily did not make it through the door. My brother-in-law made it to the hotel first and called me and told me to stop and book somewhere else! Sleezy people hanging out front, rude front desk, and top it off a disgusting hotel. *See Photo*. What made it worse is Hotels.com stuck to their no-refund policy even though it was unsafe and un healthy for ANYONE especially kids to be staying there.
Dean
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Christine F. วันที่ 7 ก.ย. 2023
Thank you for feedback. We are sorry to hear that your stay was unsatisfactory. We will use your feedback to make improvements with staff and maintenance issues. Thank you for staying with us.
This was the worse place ever they had hookers there and they didn't care the room smelled so bad it was so dirty that we didn't stay there and got our money back it was the worse place I have ever been to
Potential guests need to be made aware that this hotel is being used to house migrant refugees. Rates need to reflect this inconvenience.
Carlos
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 31 ส.ค. 2023
Thank you for your review. We are proud to accommodate guests from all over the world. We are sorry to hear that guests of different cultures were an inconvenience to your stay with us. Thank you for staying with us.
2/10 แย่มาก
JULIO
30 ส.ค. 2023
JULIO
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 31 ส.ค. 2023
Thank you for your review. Thank you for staying with us.
6/10 พอใช้
Carl
เดินทางกับครอบครัว
28 ส.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
We Had to wait for 5 minutes before someone came to check us in. She was reserved and not welcoming. The hotel has security staff, not helpful in one of the side entrances. The breakfast buffet is okay but not run well. The room is spacious and was clean, but the shower head isn't working and the toilet needs repair.
Carl
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 31 ส.ค. 2023
Thank you for your feedback. We will use your review to continue to work on improving guest satisfaction. Thank you for staying with us.
This Best Western had several security guards walking the floors and they were obviously needed. Apparently this Best Western is being used as a shelter of sorts. A women said she was staying there at least a year. There were several people outside the hotel at 11:00 PM. The outside smelled of human and cat urine.
The room I stayed is in need of maintenance.
Ex) the bathroom needs new caulking - the tub is stained. Just not a great place to stay. This Best Western is rated a 1 in this opinion.
I always look for Best Westerns when I travel - that will not be the case anymore.
David
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 31 ส.ค. 2023
Thank you for your review. We are sorry to hear that your stay with us was unsatisfactory. We will use your feedback to continue working on improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Thank you for staying with us. We hope to see you again for a future stay.
10/10 ดีเลิศ
Daniel
26 ส.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Very near the airport
Daniel
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Thank you for staying with us and we look forward to seeing you again in the future.
4/10 แย่
Janet
เดินทางกับครอบครัว
24 ส.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Noisy-room by the pool and heard screaming and someone talking loudly on phone at 5am. Toilet paper dispenser falling off the wall and bathroom faucet broken with no hot water.
Janet
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. On behalf of management we extend an apology that your stay was less than satisfactory. We will use your feedback to make improvements. Thank you for staying with us.
I and my friend checked in from Wednesday through Friday nites. I went to the Hospital Where I stayed from Wednesday night to Sunday. My bags were kept in my friends car in case i needed something. Hotel would not offer discount for my not being there. I was charged every night at hotel & every night at hospital. pure duplication of costs.
charles
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. We are sorry to hear that you fell ill during your stay with us. We provided accommodations for your friend during your stay at the hospital. We send positive energies and hope that you are in good health. Thank you for staying with us.
Thank you for your review. Thank you also for staying with us. We hope to see you again for a future stay.
4/10 แย่
David
20 ส.ค. 2023
David
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank for your review. We are sorry to hear that your stay with us was not totally a success. We will use your feedback to continue to make improvements with guest satisfaction. Thank you for staying with us.
Thank you for your review. On behalf of management we apologize that your stay was less than satisfactory. We will use your feedback to make improvements. Thank you for staying with us.
Thank you for your review. We are happy to hear that you enjoyed your stay with us. Thank you again for staying with us. We look forward to seeing you again for a future stay. f
Breakfast had expired yogurt and frozen jimmy Dean sandwiches. Hotel had a Musty smell spent the extra money and stay somewhere else.
Louis
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. We are sorry to hear that you were not pleased with our amenities. We will use your feedback to make improvements. Thank you for staying with us.
Very friendly staff. TV remote did not work. No hair dryer in room. When I called to get these fixed, I had to go down the hall and get them. They forgot, never showed up with hair dryer. Never gave me my wake up call. But they always said they would.
Monique
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. Thank you for staying with us. We will use your feedback to make improvements. Thank you for staying with us.
4/10 แย่
Garry
15 ส.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I had to cancel the reservation due to missed connecting flight. I had cancel insurance from them and my funds have not been released.
Garry
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your feedback. Your reservation has been cancelled on our end. Please speak with Expedia guest services regarding your refund. We waived the cancellation fee as well. We hope that you may visit us for a stay in the future.
8/10 ดี
Maryse, Laval
15 ส.ค. 2023
Maryse
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Christine F วันที่ 1 ก.ย. 2023
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Thank you for staying with us. We look forward to seeing you again for a future stay.