My experience at DoubleTree by Hilton Ahmedabad was extremely disappointing. For a hotel carrying the Hilton name and charging premium prices, the quality of the rooms and the level of service should be much better.
The room experience fell short of expectations, and the overall stay did not feel worth the money. The hotel needs to pay much more attention to room maintenance, cleanliness, and the quality of its facilities.
The staff experience was equally frustrating. Guests should be treated with courtesy, respect, and professionalism, but poor communication and an unsatisfactory service experience can completely ruin a stay. At this price point, basic hospitality should never feel like a special request.
Overall, the experience was nowhere near what I expected from a Hilton property. Management needs to take guest complaints seriously and improve room quality, maintenance, staff training, and customer service. A premium price should come with premium hospitality, and this experience did not justify the cost. I would think twice before choosing this hotel again.
The hotel was great, located on a major intersection near the ISKON temple road (and that area has many restaurants and shops), the room was furnished nice and comfortable, the food options (in-room dining, cafe, and restaurant) were nice, and the staff were friendly and helpful. Enjoyed the stay!
Enjoyed short stay in the hotel. Was clean and staff were helpful. Wasn’t impressed by some of the guests standing and eating around the buffet food when there were tables available. It seemed as they were business guests so the hotel staff allowed them to stand there instead of asking them to take a seat.
Very clean by American standards. Quite new as well. There are no communal places to eat as the cafe and restaurant are strict about only consuming their own food at the tables.
Top notch service. Only complaint I have is the fridge in my room didn’t work and I had to have my beers warm (which was a whole another process to get)