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"There was No Reservation known online for me at the Hotel and there were Not seeing any Reservation. I Had to pay again with Cash, Hotel Said that they don't operate online. I was made to pay again by Cash. It will be nice to refund my Money Back ON my Account."

"Staff was fantastic!! "

"Receception was very decent. "

"breakfast was fresh. The staff were wonderful. The facility was , quiet and soothing a good place for a weekend getaway."

"Nice environment with clean rooms and a hot shower. Friendly staff. Food prep was a little slow but the food was good. Enjoyed the stay. "

"The staff was great!!! The rooms were clean and the breakfast was phenomenal!!! The kitchen staff were great as well, they really took care of us. "

"We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area. "

"Staff were exceptional 👌 Ambience great Room spacious clean and modern Royal breakfast❤️ we will definately come back Thank you Sovereign hotel 🏨 "

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The...

"Shops were nearby"

"Great customer service, easily accessible, friendly staff, however, the room was extremely hot both during the day and at night, management should consider installing cooling systems or fans in the room. "

"Nice location "

"Great location "

"Very nice service from reception"