It was the worst nightmarish experience ever. Clearly, Cozy is grossly understaffed or yhey have no clue what t he hospitality business is all about.
After flying all the way from Washington to Accra, exhausted, there was nobody to receive me at the Reception on behalf of Cozy. The property staff tried their best at 22.00h but they couldn't offer me a room! Telephone lines went dead and I was on my own. Thankfully, I was able to make expensive international calls to Expedia and the staff of Expedia, were exceptional. They they got me another facility to accommodate me for the night. This is my second time of being hosted by cozy and my experiences from both interactions are nothing to write home about. I'm sorry. Do better folks!
Oseyemi
เข้าพัก 1 คืน, เมษายน 2026
2/10 แย่มาก
ABIGAIL, ST LOUIS
เดินทางเป็นกลุ่ม
5 เม.ย. 2026
ไม่ชื่นชอบ: ความสะอาด
Poor customer service and inadequate management well rude service and bad communication
ABIGAIL
เข้าพัก 2 คืน, เมษายน 2026
2/10 แย่มาก
Emmanuel
22 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด
Overall I wasn’t impressed. Not staying there again.
Emmanuel
เข้าพัก 9 คืน, มีนาคม 2026
10/10 ดีเลิศ
Joseph
เดินทางกับคู่รัก
11 มี.ค. 2026
ชื่นชอบ: ความสะอาด
Perfect 👌 Thanks again for hosting me Cozy
Joseph
เข้าพัก 1 คืน, มีนาคม 2026
10/10 ดีเลิศ
Joseph
เดินทางกับคู่รัก
7 มี.ค. 2026
ชื่นชอบ: ความสะอาด
Very clean place , good reception infact its a perfect place to be anytime i revisit Ghana !! Thank you for hosting me Diamond City . Cozy was very friendly and had great communication skill !! i loved everything about my stay here
The room is nice but the service is terrible.
Although the property is within a larger hotel, this particular unit is owned by one person. So when I got there I had to call the number from my booking, the receptionist couldn’t help me.
My main issue is that on the night I got there, I noticed that my towel was stained. It was late at night so I requested that they bring a fresh one first thing in the morning. It didn’t come. I had to dry off with a beach towel I brought. I called again in the morning and still didn’t receive a towel until 2pm. If I didn’t have my own towel, I would have had to wait until 2pm to shower.
I accidentally locked myself out on the 2nd night and practically had to beg before the guy brought the extra key. I had to promise him a tip before he came.
Adwoa
เข้าพัก 2 คืน, เมษายน 2025
10/10 ดีเลิศ
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
14 เม.ย. 2025
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
10/10 extremely great value
Great stay here and totally recommend. The entertainment package on the TV was fantastic and more than you expect. The cleaners were friendly and efficient. The host were great at communicating- I dealt with Selassi and Richard. The apartment is in a gated community with security and very safe. The pool is nice and the gym is well equipped. I will definitely book again when Im in Accra
ผู้เข้าพักจริง
เข้าพัก 4 คืน, เมษายน 2025
2/10 แย่มาก
Oghosa
เดินทางกับคู่รัก
18 มี.ค. 2025
ไม่ชื่นชอบ: ความสะอาด
Horrible agency. Different agency runs different apartment in the building, therefore no set standard. House keeping barely showed up. We ran out of toilet paper from day one. No wifi. We shared wifi with a different unit which was very sow, I had to get a SIM card and use my data. We were supposed to get our own wifi the next day, I messaged the agent about the situation but it never got resolved. Only one towel and two pillows. We asked for extra pillows but they said no. Towels only got replaced one time for a 10 days stay. Gym staff and management are very rude. Lastly, I was charged 50 cedes for breaking one drinking glass by the house keeper.
The staff weren’t as inviting as other places I’ve stayed in Ghana . The room is absolutely beautiful! But the only small problem was the staff not being as inviting
It's very safe and clean, which is why I like it. I recommend it. The housekeeper is very careful and won't be disturbed. It's a good accommodation.
Li
เข้าพัก 1 คืน, ตุลาคม 2024
10/10 ดีเลิศ
ผู้เข้าพักจริง
5 ก.ค. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้ องพัก
A wonderful stay!
The place is new and I loved it. The pools are amazing. The apartment had everything we needed. I will stay here again.
The was some small stains on the bed comforter, but aside from that the place was very clean.
Location is awesome. Neighborhood is safe. The place looks better than the pictures!