In High View, a hotel needs to provide a specific amount of upscale features to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer extra touches such as a welcome gift.