In Ban Bang Ben, a hotel must provide a certain number of upscale features to be designated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer extra touches like welcome gifts.