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"This clean, tasteful, spacious hotel was an oasis for our family after time exploring NYC and the American Dream. The five of us had plenty of room and slept comfortably. The staff was helpful and accommodating when we needed extra towels and another blanket for my daughter who was sleeping on the sofa bed. The included breakfast was the best we’ve had at a hotel! Fresh fruit, hearty oatmeal with topping options, strong coffee, and hot pancakes, bacon, eggs…there was something for all of us. We...

"Great hotel!!!!!"

"The people writing these reviews must be blind. The place is unforgivably outdated . Old TV's...even older and dilapidated furniture. Old paint and old doors that dont close quietly. Old linen and a very old pool thats been closed for years. Its the cheapest hotel in the area tho...and close to some shopping and major highways. The staff is friendly , and some speak English. They are also doing a good renovation job slowly but surely. Sure there are some homeless people here...and you will...

"The room was clean, but there weren’t many places to hang towels in the bathroom. There was no hair dryer. The fire alarm (or emergency exit alarm?) randomly went off several times during the day. During one night, someone was smoking in the hallway and it came in under the door, and the other night, people were shouting at each other for an hour at 3 am. We heard mopping/sweeping outside the door both nights before 5 am."

"room a/c was directed at the bed. there were no adjustments on the vent to redirect the cold air.."

"Staff"

"I arrived very late and was happy the staff was friendly and efficient and the room was very clean. I didn’t experience any additional amenities."

"No elevator to 2nd floor. :-( Shame on Expedia for showing stairs in the photo but NOT mentioning that there was NO Elevator. It was very challenging for a 77 year old woman to drag her suitcase up the stairs. And Best Western employees DID NOT off to help. "

"Breakfast is no good"

"Excellent service"

"Plenty of space to park, just had to make sure the hotel pass was displayed. Staff was very friendly and helpful. Located right in the middle of the mall so easy walk to get food or any shopping"

"Everything was top notch"

"Sheets were not changed and had blood stains that were fresh. Also found crackers wedged between mattress and bed frame."

"First day breakfast eggs cold and sausage ice cold. Reserved beverages and snacks rate and we received 1 beverage each and 1 snack each for the 3 days we paid. Snack room was basically empty with boxes on floor and cooler had choice of 2 beverages. Fruit not good quality at breakfast. No trash can in bathroom. No maid service. Had to get clean towels from cart. Online stated pool and there was no pool. Room and hotel was very clean."

"The breakfast was not great. My husband skipped it alltogether and he never skips breakfast."

"I most start by saying that the location of this hotel is perfect. The crow you find is very nice and educated , which important for my family and I. Now I like to express my discomfort. When I arrived on Friday night , the front desk agent gave us a king sides bed, I had made reservations for multiple beds. When I called her from the room and explained to her that my son was coming to stay that we needed 2 beds , she just advised to have him sleep in the sofa ( not acceptable, my...

"Friendly staff and comfortable room"

"Loved the outside seating area in the nice weather."

"Greeted by reception they recognize us from all our stays. Room very clean and bed was very comfortable. The breakfast was delicious as always. There are plenty of options. Our favourite place to stay in Whiteplains."

"Thin walls, was woken up at 2 am for something I didn’t want to hear. Overall place is okay but didn’t have the best experience. I kept getting some weird vibes from the front desk so not sure if I’ll be back here. I’ve stayed at the other hotels near by and for sure way better experience and ambient."