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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"No AC. Room was 84 degrees and staff said holler did not have AC. Talked to another guest and their room AC was working fine. Faucet dripped constantly. Windows would only open 1 inch. Requested different room. Got new room for 2nd night. It had a floor AC unit that kept the room at an ok temperature. "

"Room was clean but maybe needed a bit of renovation. Hotel is great with some great views across London. Staff helpful. Food in the restaurant pretty good also."

"Good location and welcoming staff, noise travels unfortunately and we could hear room service being delivered to other rooms and the cleaning missed some bits left from the previous occupants of our room"

"It’s the second time I have stopped here and I love it. The friendliness and service of the staff is exceptional and the hotel has a lovely old fashioned but well maintained feel about it. A little time warp. The rooms are great and the air conditioning was a real treat."

"Location to Paddington station is amazing. The junior suite is such a nice size. The staff is exceptional."

"We enjoyed the location, the rooms were a good size and the staff were all very pleasant and helpful."

"Amazing central to everything loved it"

"It was a great location, the room was clean and we has all we needed for a perfect few days, with the kids."

"Good hotel next to huge park and very convenient with shops around."

"Breakfast was great 👍 wonderful staff 😄 great location 💯 nice clean room"

"Wonderful experience! The hotel, staff and amenities were amazing! Highly recommend!"

"Overall, we had a wonderful stay and would highly recommend this hotel. The location is excellent, making it easy to explore the surrounding area. The rooms were very clean, comfortable, and well maintained. The Room Service, front desk staff were friendly, professional, and always willing to help. We also really enjoyed the restaurant and bar, both of which offered great food, drinks, and service. The breakfast had a good variety of choices and was a great way to start the day."

"Good air con and location"

"Elegant property, wondering staff, relaxing spa amenities and very comfortable room."

"The hotel was superb just along way from the nearest tube station which meant the O2 was a good 30 - 40 min trip."

"Beautiful decorated and great location"