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"Comfortable room, plenty of space, nice shower, lovely restutant"

"Although I was expecting a feature room with the four poster bed, the allocated room wasn’t bad and big enough for my family. Unfortunately, the welcome and interaction from the manager on duty when we arrived after a wedding nearby wasn’t the greatest. We had checked prior about check in times and were told it was 24 hours, so wasn’t expecting the resistance we got when we arrived. We told the manager on duty we were guests and needed to check in - he seemed rather confused and defensive about...

"Friendly staff, outdoor area to eat which was handy with the recent hot weather . We had breakfast which had a good selection of English breakfast items. Happy with our stay for the price we payed and free parking which is always a bonus and friendly staff."

"A great place to stay and eat when away with work. Nice rooms and staff who went out of their way to help and provide a good experience"

"Great location, great staff"

"Comfortable"

"Good atmosphere and history (Titanic connections). Restaurant yummy. Rate hotel down just a bit due to a towel warmer in bathroom which made entire bedroom warm, so had to crank down AC. Mattress not great. Woke up with stiff back. Also rate down when asking front desk about a shuttle bus which might take us to our cruise ship, was met with a response of “I have no idea; I’ve never been on a cruise.”"

"No refrigerator in room , bathroom small shower stall tiny"

"Pleasant staff on arrival, clean room,no air con but was a fan in room,parking was free."

"First room had no ac but staff handled a change quite quickly. The whole hotel and restaurant was completely overwhelmed - not sure if it was due to the full house or a lack of staff but they all kept a smiling face and tried to help everyone as quickly and efficiently as possible. Would recommend but perhaps not in a busy weekend. Parking and drop off was a major problem"

"The restaurant's staff in the Mansion House were very helpful, especially the tall lady in Head scarf, she smiles and listen to request and made it happen"

"We stayed at the White Star for only One night and throughly enjoyed it. Great location. Lovely rooms with a comfortable bed. The staff were all very friendly and helpful. We also enjoyed a dinner & breakfast in the restaurant. Both delicious meals. Highly recommend this place."

"This hotel gave us the full package, helpful staff, super clean facilities and the food was first class. Everything spot on, giving us a lovely break."

"Welcome"

"Dirty room that smelt of dog. Dog hairs on the carpet, skirting boards that looked like they hadn’t been wiped over in months. The mattress was an old type spring mattress with minimal support, so didn’t have the best nights sleep. This is the worst Holiday in room I have ever stayed in."

"There were build works outside by terrace overlooking lake with cement mixer and angle grinder cutting stone most of the day the Saturday I was there . Not the best idea with patrons sitting there by temporary plastic tape eating and drinking . Perhaps a fencing of sorts to obscure the works ?"

"Good stay, close to station."

"Staff at check in was fantastic. She recognized I was a returning guest from 1 year ago and updated my room. Breakfast was very good many options including ability to special order eggs."