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"The hotel is non-existent. I need a refund."

"The room was clean, but some maintenance needs to be done. Some of the staff were very good and some I feel need some more training such as the staff at the front desk. The food was not good. "

"This hotel was well presented, very safe, and the staff were friendly and professional. They were always willing to help - nothing was too much trouble. I was given room on the sixth (top) floor with a balcony and views looking out over Mt Elgon. It was a stunning view, and the room was very clean and had good amenities. The daily room service was excellent. I was very grateful and happy with my stay at Crane Suites in Kitale, and would go back again in a heart beat. "

"Great property, great location for privacy, good country ambience, well trained and attentive staff. Location not ideal if you want to be on walking distance of Kitale downtown. Location is ideal for maximum quite and peaceful surroundings with good conference facilities."

"The facilities were poor no wifi. We paid hotels .com yet cranes demanded that we pay since they did not receive the money we checked out after 3 days in distress "