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"Lovely location, great staff, Oak Room was really nice!"

"The counter, breakfast staff were helpful and pleasant. What I did not like and should have made a fuss about was the evening meal. The fries were over cooked and hard. The onion rings had been cremated, dark brown and burnt. I left half the meal as it was disgusting. I thought then and hoped the morning breakfast wasn’t going to be the same. Luckily it was excellent, must have a different chef for evening and breakfast meals."

"Friendly helpful and as advertised"

"We had a lovely stay, we really enjoyed our evening meal and drinks. Played lots of pool in the games room and the staff were lovely and helpful. We will definitely stay here again. Thanks"

"Hotel was let down by a touch of paint. Window sill room 210 needs touching up, swimming pool ceiling by changing rooms entrance badly needs painting."

"Enjoyed our stay with nice facilities and restaurant and lovely location"

"C"

"EXcellent,5 star hotel come pub and restaurant.Thoroughly clean throughout,excellent choice of real ales, excellent varied menu,ultra clean super king bedroom,overlooking the Dee marshes,and nice views over to Wales!Our favourite place to stay locally,just an hour travel from Merseyside area.a.Well be back soon!"

"Probably the most welcoming and best hotel service I've ever had. Will definitely stay again."

"Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night."

"Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital."

"We had a lovely time, just a few things that slightly dampened the experience. Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark. The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices. We would 100% come back though."

"Beautiful, clean and centrally located. Perfect for exploring Chester. The staff were so pleasant and helpful to us whenever we called on them for help."

"Usual fabulous treatment from the staff. There is no aircon so it was horribly warm on Thursday evening in the attic rooms"

"Loved the pixie pod - nice little area and very clean. Staff a little chaotic in restaurant"

"Good facilities and really good size room. There were no spare pillows in the room (I don't want to have to ask), no toilet brush in the rest room which is fine if maid service makes a good job of cleaning the toilet; which they didn't. Beginning of mould in shower could have done with a deep clean in bathroom.No air conditioning in rooms really isn't good enough in this day and age. Also used for corporate clients/company retreats/training and they seemed a bit rowdy, need to actively manage...

"Pros: lovely breakfast, nice aspect to the room and comfortable bed. Staff are delightful Cons: bathroom is a little tired - mildew and taps not fully working - but workable. "

"Accommodation is fine. Breakfast menu is a selection of fried, unhealthy or coated in butter. Needs to be better to compete with other local providers"