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"The room was beautiful so cosy spotlessly clean bathroom amazing bed very comfortable room was bright and airy location beautiful idlic views and last but not least staff were very friendly always smiling and so polite "

"Clean room. Perfect breakfast. Cordial staff. Great location; walking distance to the train station Highly recommended and would stay on my next visit. "

"Excellent "

"Room was nice but in need of update, bed base was ripped and cushions were stale and in need of a wash. It was good to have a fully stocked fridge Bathroom was lovely and a good size. Breakfast was good but disappointing to have to pay for fresh coffee. The coffee in the table flasks was not the best. Overall hotel is nice and I have stayed here many times but could do with a few tweaks here and there."

"Great food staff and lovely spa. Very friendly. "

"Great hotel in a perfect location for Chelmsford city centre. "

"Clean room though may be small in size with the unnecessary extra bed occupying the space. The staff was helpful but was surprised to see that not all the rooms had IRONs which is standard in US. "

"Absolutely immaculate room, the little pub attached does great food and excellent beers. "

"Only challenge was lack of hanging space in the single bedroom. The tv in the double bedroom takes up a lot of floor space unnecessarily "

"Great location and great food"

"Very clean, comfortable bed and sofa, nice to have a desk. Kitchen mostly equipped, just needed to get a couple cleaning supplies and a tea pot! Would stay again."

"We stayed in this property for 5 days (December 11 to 16). On checking out, we asked for the total fee for our parking our vehicle for the 5 nights. We were told it costs £8 a night and to pay using the machine at the gate. We did. We paid £40 for the 5 nights. We got home, and received a £60 "fine" for parking at this hotel, even though we paid, we have the receipt and it shows in our credit card. We got another £60 admin fee charged by our car rental company to our card for this same...

"Very good value for money "

"Clean rooms, Staff very respectful, very good price/quality balance"

"Pleasant stay - lovely setting for this hotel."

"Staff very helpful, rooms nice and clean ,"

"The staff and the food were excellent and without fault. The rooms are similar to other Best Western hotels I've stayed in, in so much as they are a little dated, however the venue was quiet and I had a good nights sleep."