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"The service can be better as a 5 star hotel. They treat guests as suspects and make us feel uncomfortable. They should send their manager to Japan to learn how to improve the service. "

"Our stay was great! Upon arriving we were upgraded to a room with the view of the Burj Khalifa! We were even welcomed with a cake! The stay was very comfortable and all the staff were very helpful. When it was time for us to leave, their staff, Hameid was very friendly and accommodating. He allowed us a later checkout time due to our flight circumstances and was even very vigilant on our luggages. Thank you again, we appreciate the hospitality we received from Shangri-La hotel."

"LOVE LOVE LOVE. SO MUCH TO DO AT THE PROPERTY "

"Lovely place Sad barasti was removed from all inclusive "

"I love this hotel, the staff are amazing and special thanks to Jamal & Jess for their attentive service. Nothing is too much trouble. "

"Stay here if you have a connecting flight. It is perfect for getting in and out of the airport. The breakfast and staff were great. "

"Good "

"Thoroughly enjoyed our week. Front of house, f&b, security, housekeeping. Couldnt have been more helpful. We had the break fast package and it was great. Very good selection of freshly cooked dishes that catered for all tastes. My wife and i are keto eaters and never had any problems. Room was nicely situated and very well catered for with quality linens etc. We will definitely be back."

"Amazing place. "

"The hotel staff demonstrated exceptional professionalism and dedication to their roles. The housekeeping team ensured that the rooms were meticulously cleaned on a daily basis, contributing to a comfortable and hygienic environment for guests."